Capita India
Customer Experience and Contact Center
Capita plc is a leading BPO and professional services company that provides customer experience services for various sectors, known for its extensive European presence and commitment to operational excellence.
Size
over-10K
Public
over-1b
Mission
To continuously improve and enhance goodness.
About
Capita plc offers customer experience services along with back-office operations and IT infrastructure support for clients in retail, insurance, government, education, and healthcare. The company operates using a global delivery model and supports clients across Europe.
It is recognized for its ISO-certified customer contact centers and a strong focus on continuous improvement, with a diverse portfolio that meets complex client needs.
Services
Capita plc provides customer experience services supported by back-office operations and IT infrastructure. These services cover inbound customer support, technical assistance, procurement administration, and claims processing, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Procurement Administration
Technical Support (Tier 1/2)
Claims Processing
Data Entry & Data Processing
Financial Planning & Analysis (FP&A)
Procure-to-Pay (P2P)
Order-to-Cash (O2C)
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Accounting
Automation & RPA Enablement
Service Desk & IT Support
Cloud Migration & Management
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in retail, insurance, government, education, and healthcare. It has experience supporting public and private sector organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Capita plc is known for its significant European presence and commitment to quality, offering clients ISO-certified services that ensure operational excellence. Its approach includes a focus on continuous improvement and innovation, helping deliver high-quality solutions consistently.
Delivery Footprint
Headquartered in Westminster, United Kingdom, the company operates using a global delivery model. It serves clients across Europe, with teams working in various environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Education & EdTech
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Capita India
?
Capita India specializes in delivering exceptional customer experience services, with a strong focus on contact center operations. Their comprehensive offerings include inbound customer support, technical assistance, procurement administration, and claims processing. Additionally, they provide services in data entry and processing, financial planning and analysis, as well as accounts management, ensuring a holistic approach to client needs across various channels.
What additional services does
Capita India
provide?
In addition to its core customer experience offerings, Capita India extends its capabilities to include finance and accounting services, IT infrastructure management, and other back-office operations. This diverse service portfolio enables the company to address a wide range of client needs, providing solutions that encompass various operational aspects.
When was
Capita India
founded?
Capita India was established in 2004, marking nearly two decades of dedicated service in the business process outsourcing sector. Over the years, the company has built a significant presence in the industry, continuously evolving to meet the dynamic needs of its clients.
What industry verticals does
Capita India
serve?
Capita India serves a diverse range of industries, including Government & Public Sector, Education & EdTech, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Banking & Financial Services, and Technology & SaaS. This extensive industry focus enables the company to tailor its services to meet the specific requirements of various sectors.
What delivery model does
Capita India
offer?
Capita India utilizes a flexible delivery model that includes both onshore and nearshore services. Onshore delivery refers to providing services within the same country as the client, while nearshore delivery involves services from neighboring countries. This approach allows Capita India to ensure high-quality support and responsiveness, tailored to client preferences and needs.
How many employees and/or seats does
Capita India
have?
Capita India boasts a workforce of over 10,000 employees, highlighting its capacity to manage large-scale operations and support a wide variety of client requirements. This significant number of employees positions the company as a major player in the BPO industry, capable of delivering comprehensive services efficiently.
Can
Capita India
be considered a good service provider for startups?
Can
Capita India
be considered a good service provider for SMBs?
Can
Capita India
be considered a good service provider for enterprises?
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