Capita Europe
Customer Experience and Contact Center
Capita Europe is a leading outsourcing and consulting expert that provides customer experience management for various sectors, known for its omnichannel approach and digital transformation expertise.
Size
201-500
Public
Mission
About
Capita Europe offers customer experience management along with back-office operations, IT infrastructure, and AI and data services for clients in telecommunications, IT, utilities, automotive, healthcare, travel, finance, insurance, and retail. The company operates using an onshore and nearshore model and supports clients across Germany and Switzerland.
It is recognized for its commitment to enhancing customer experiences, with many locations certified by ISO standards for customer contact center services and information security management.
Services
Capita Europe provides customer experience management supported by back-office operations, IT infrastructure, and AI and data services. These services cover inbound customer support, CX consulting & journey mapping, and automation & RPA enablement, tailored to support businesses facing digital transformation challenges.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, IT, utilities, automotive, healthcare, travel, finance, insurance, and retail. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless customer interactions across various channels.
Unique Stregths
Capita Europe is known for its expertise in omnichannel customer management and digital transformation, offering clients a comprehensive approach to enhancing customer experiences. Its operational practices include leveraging advanced technologies and process optimization, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Berlin, Germany, the company operates using an onshore and nearshore delivery model. It serves clients across Germany and Switzerland, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Capita Europe
?
Capita Europe specializes in customer experience management complemented by a range of back-office operations and IT infrastructure services. Their primary offerings include inbound customer support, CX consulting and journey mapping, as well as automation and RPA enablement. This comprehensive suite is designed to help businesses navigate digital transformation challenges effectively.
What additional services does
Capita Europe
provide?
In addition to their primary focus on customer experience management, Capita Europe offers a variety of other services including back-office operations, finance and accounting, as well as IT infrastructure and managed services. This expanded portfolio enables them to support clients with a holistic approach to operational efficiency and service delivery.
When was
Capita Europe
founded?
Capita Europe was established in 2002, marking over 20 years in the business as of 2024. Since its inception, the company has developed a strong presence in the customer experience sector, continually adapting to meet the evolving needs of its clients.
What industry verticals does
Capita Europe
serve?
What delivery model does
Capita Europe
offer?
Capita Europe employs both onshore and nearshore delivery models to serve its clients. The onshore approach involves providing services from within the client's country, ensuring closer collaboration and communication. Meanwhile, the nearshore model allows for service delivery from neighboring countries, which can offer cost efficiency while maintaining quality and proximity to the client’s market.
How many employees and/or seats does
Capita Europe
have?
Capita Europe has a workforce ranging between 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large-scale projects, ensuring that they can effectively meet the diverse needs of their clients.
Can
Capita Europe
be considered a good service provider for startups?
Can
Capita Europe
be considered a good service provider for SMBs?
Capita Europe is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings. The company’s flexible delivery model and diverse service portfolio allow SMBs to access high-quality customer experience solutions and back-office support tailored to their specific needs. This adaptability makes Capita Europe a strong partner for SMBs looking to enhance their operational capabilities and customer interactions.
Can
Capita Europe
be considered a good service provider for enterprises?
For enterprises and large corporations, Capita Europe stands out as a reliable service provider, equipped to handle complex and high-volume customer interactions. Their extensive experience across various industries, combined with a commitment to quality as demonstrated by their ISO certifications, ensures that enterprises can trust Capita Europe to deliver sophisticated and consistent service at scale.
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