Capita Customer Solutions
Customer Experience and Contact Center
Capita Plc is a leading business process outsourcing provider that delivers customer experience services for government, healthcare, and education sectors, known for its extensive expertise and international certifications.
Size
over-10K
Public
over-1b
Mission
About
Capita Plc offers customer experience services along with back-office operations and IT infrastructure for clients in government, healthcare, education, and retail. The company operates using a global delivery model and supports organizations across Europe and beyond.
It is recognized for its commitment to excellence and security, with a dedicated workforce of over 34,000 employees and a strong focus on innovative solutions tailored to client needs.
Services
Capita Plc provides customer experience services supported by back-office operations and IT infrastructure. These services include inbound customer support, claims processing, technical support, and automation enablement. Each solution is designed to enhance efficiency and improve customer interactions, tailored to meet the specific needs of various sectors.
Capabilities
CX Consulting & Journey Mapping
Procurement Administration
Claims Processing
Order Management & Fulfilment
Accounts Payable
Accounts Receivable
Payroll Processing
Tax Compliance & Filing
Talent Sourcing & Screening
Recruitment Process Outsourcing (RPO)
Process Assessment & Transition Management
Automation & RPA Enablement
Performance Management & SLA Reporting
Cloud Migration & Management
Service Desk & IT Support
Cybersecurity Operations (SOC)
Industries Served
The company serves clients in government, healthcare, education, and retail. It has experience supporting public sector organizations and private enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Capita Plc is known for its extensive expertise in business process outsourcing and commitment to security, offering clients high-quality, trusted services. Its approach includes leveraging innovative technologies and strong partnerships, ensuring flexibility and client-focused solutions.
Delivery Footprint
Headquartered in Westminster, London, the company operates using a global delivery model. It serves clients across Europe and other international markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Retail & e-Commerce
Insurance
Education & EdTech
Clients
No items found.
What's the main service provided by
Capita Customer Solutions
?
Capita Customer Solutions specializes in enhancing customer experiences through its primary offerings in customer experience and contact center services. This includes a variety of tailored solutions such as CX consulting and journey mapping, procurement administration, claims processing, order management and fulfillment, as well as accounts payable and receivable. Furthermore, the company also provides payroll processing, tax compliance and filing, talent sourcing and screening, and recruitment process outsourcing (RPO). Their comprehensive suite of services is designed to optimize client interactions and streamline operational efficiency across various sectors.
What additional services does
Capita Customer Solutions
provide?
In addition to its primary customer experience services, Capita Customer Solutions offers a range of supplementary services including back-office operations, IT infrastructure and managed services, as well as AI and data services. This extended portfolio allows the company to provide comprehensive support, addressing various operational needs and enhancing overall efficiency for its clients.
When was
Capita Customer Solutions
founded?
Established in 1984, Capita Customer Solutions has been operational for approximately 40 years. Since its inception, the company has evolved significantly, expanding its service offerings and enhancing its capabilities to meet the diverse needs of its clients across various industries.
What industry verticals does
Capita Customer Solutions
serve?
Capita Customer Solutions caters to a diverse range of industries, including Government & Public Sector, Retail & e-Commerce, Insurance, and Education & EdTech. This broad industry focus enables the company to tailor its services to the specific requirements of each sector, ensuring effective and relevant solutions for its clients.
What delivery model does
Capita Customer Solutions
offer?
Capita Customer Solutions employs both onshore and nearshore delivery models to meet client needs. Onshore delivery refers to services provided within the same country as the client, ensuring closer alignment and communication. Nearshore delivery involves services provided from a nearby country, which can often reduce costs while maintaining a high quality of service. This flexible approach allows the company to adapt its operations based on client preferences and requirements.
How many employees and/or seats does
Capita Customer Solutions
have?
Capita Customer Solutions has a workforce of over 10,000 employees. This substantial number reflects the company's capability to manage large-scale operations and deliver high-quality services to its clients, ensuring that they have the necessary human resources to support diverse projects and initiatives.
Can
Capita Customer Solutions
be considered a good service provider for startups?
Can
Capita Customer Solutions
be considered a good service provider for SMBs?
Can
Capita Customer Solutions
be considered a good service provider for enterprises?
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