Capita
Back-Office Operations
Capita plc is a leading BPO provider that offers back-office operations for government, healthcare, and financial services, known for its extensive expertise and commitment to quality.
Size
Public
Mission
To help clients transform their businesses and improve experiences for their customers and employees through flexible, innovative, and scalable solutions.
About
Capita plc offers back-office operations along with customer experience management and IT services for clients in government, healthcare, financial services, and education. The company operates using a hybrid delivery model and supports clients across Europe.
It is recognized for its significant contract wins and multiple ISO certifications, with a strong focus on digital transformation and technology-enabled solutions.
Services
Capita plc provides back-office operations supported by customer experience management and IT services. These services include data entry, claims processing, and payroll processing, tailored to support various business functions and enhance operational efficiency.
Capabilities
Data Entry & Data Processing
Claims Processing
Procurement Administration
Accounts Payable
Accounts Receivable
Payroll Processing
Employee Helpdesk
Learning & Development Support
Performance & Compensation Analytics
Market & Competitive Intelligence
Business & Financial Research
Content Moderation
Report Writing & Visualisation
Cybersecurity Operations (SOC)
Cloud Migration & Management
Industries Served
The company serves clients in government, healthcare, financial services, insurance, and education. It has experience supporting central and local government entities, financial institutions, and healthcare providers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Capita plc is known for its extensive expertise and large-scale operations, offering clients innovative and scalable solutions. Its approach includes a commitment to quality standards and continuous improvement, ensuring service excellence across all engagements.
Delivery Footprint
Headquartered in Westminster, United Kingdom, the company operates using a hybrid delivery model. It serves clients across Europe, with teams working in remote and on-site environments depending on client needs.
Certifications
ISO 27001
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Government & Public Sector
Education & EdTech
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Capita
?
Capita specializes in back-office operations, offering a comprehensive range of services designed to streamline business processes and enhance operational efficiency. Their expertise encompasses various areas such as data entry and processing, claims management, payroll administration, and procurement support. Additionally, they provide accounts payable and receivable services, employee helpdesk functions, and learning and development support, among others, ensuring a robust solution for their clients' operational needs.
What additional services does
Capita
provide?
In addition to its core back-office operations, Capita offers a variety of other services that enhance its overall service portfolio. These include customer experience management, IT infrastructure support, HR recruitment and payroll services, as well as finance and accounting solutions. This broad range of capabilities allows Capita to address multiple aspects of client operations and support comprehensive business needs.
When was
Capita
founded?
Capita was established in 1984, marking its entry into the business landscape over 39 years ago. Since its inception, the company has evolved significantly, adapting to the changing needs of its clients and the market, and has built a reputation for delivering innovative solutions in back-office operations and customer experience management.
What industry verticals does
Capita
serve?
Capita serves a diverse array of industries, focusing on sectors such as Banking & Financial Services, Insurance, Healthcare & Life Sciences, Government & Public Sector, Education & EdTech, and Telecommunications & Media. This extensive industry engagement allows Capita to tailor its services to meet the specific requirements and challenges faced by its clients across these verticals.
What delivery model does
Capita
offer?
Capita employs a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore approaches to service delivery. Onshore services are delivered within the client's country, nearshore services are provided from neighboring countries, and offshore services come from distant countries, allowing for cost-efficient operations. This flexibility in delivery methods enables Capita to scale its services according to client needs and ensure optimal service levels.
How many employees and/or seats does
Capita
have?
Can
Capita
be considered a good service provider for startups?
Can
Capita
be considered a good service provider for SMBs?
Can
Capita
be considered a good service provider for enterprises?
Capita is well-equipped to serve enterprises and large organizations, thanks to its extensive operational scale and experience in managing complex service requirements. With multiple ISO certifications, including ISO 27001, the company demonstrates a strong commitment to quality and security. Its hybrid delivery model further enhances its reliability, allowing for tailored solutions that can meet the sophisticated demands of large businesses.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.