Capability Bpo™
Customer Experience and Contact Center
Capability BPO is a leading provider of Business Process Outsourcing solutions that provides customer experience and contact center services for various industries, known for its significant improvement in collection results.
Size
201-500
Private
10m-50m
Mission
About
Capability BPO offers customer experience and contact center services along with multi-channel support and workplace management consulting for clients in e-commerce, financial services, retail, technology, telecommunications, and government. The company operates using an offshore model and supports both private and public sector clients.
It is recognized for enhancing collection results by about 90%, with a strong focus on inbound and outbound call center operations, debt recovery, and customer service.
Services
Capability BPO provides customer experience and contact center services, supported by multi-channel support and workplace management consulting. These services include inbound customer support, outbound telesales and retention, quality assurance and monitoring, and customer and marketing analytics. Each solution is tailored to support client needs across various channels such as voice, chat, email, and social media.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Customer & Marketing Analytics
Industries Served
The company serves clients in e-commerce, financial services, retail, technology, telecommunications, and government. It has experience supporting both private and public sector clients with services aligned to industry-specific requirements and technology platforms such as jQuery, WhatsApp, and Laravel.
Unique Stregths
Capability BPO is known for its significant improvement in collection results, offering clients enhanced operational efficiency. Its approach includes a strong focus on quality assurance and training, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in South Africa, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working remotely from locations including Albania, Romania, Netherlands, and Suriname, depending on client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Government & Public Sector
Clients
No items found.
What's the main service provided by
Capability Bpo™
?
Capability BPO specializes in customer experience and contact center services, providing tailored solutions that include inbound customer support, outbound telesales and retention, quality assurance and monitoring, as well as customer and marketing analytics. These services are designed to enhance client engagement across various communication channels, such as voice, chat, email, and social media.
What additional services does
Capability Bpo™
provide?
When was
Capability Bpo™
founded?
Established in 2008, Capability BPO has been in operation for over 15 years. Since its inception, the company has focused on delivering exceptional customer experience solutions, evolving alongside industry trends to meet the demands of its diverse clientele.
What industry verticals does
Capability Bpo™
serve?
Capability BPO serves a variety of industries, including Energy & Utilities, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, and Government & Public Sector. This broad industry focus allows the company to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
Capability Bpo™
offer?
Capability BPO employs an offshore delivery model, which means that its services are provided from locations outside the client's country. This approach allows the company to leverage global talent and resources, ensuring cost-effectiveness and flexibility in service delivery. By utilizing offshore teams, Capability BPO can operate across multiple geographies, adapting to client needs efficiently.
How many employees and/or seats does
Capability Bpo™
have?
Capability BPO has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a robust team capable of handling various client demands while ensuring quality service delivery.
Can
Capability Bpo™
be considered a good service provider for startups?
Capdune can be a valuable partner for startups looking for flexible HR and recruitment solutions. With a focus on tailored services, the company can adapt to the unique needs of new businesses, ensuring they have access to essential recruitment processes that support their growth. Additionally, the commitment to employee development can help startups build a stable team as they scale.
Can
Capability Bpo™
be considered a good service provider for SMBs?
Capability BPO is well-suited for small and medium businesses (SMBs) looking for reliable customer experience solutions. With a diverse service portfolio and a focus on enhancing operational efficiency, the company can provide flexible support that aligns with the growth ambitions of SMBs, helping them scale their operations effectively.
Can
Capability Bpo™
be considered a good service provider for enterprises?
For enterprises and large companies, Capability BPO presents a robust service offering backed by significant operational experience. The company's offshore delivery model and extensive industry expertise make it a reliable partner for larger organizations seeking sophisticated customer engagement strategies and enhanced operational performance.
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