Canon Information Technology Services Inc specializes in customer experience management, providing a wide array of services designed to enhance client interactions. Their offerings include inbound customer support, technical support across various tiers, and CX consulting alongside journey mapping. Additionally, they excel in data entry and processing, order management and fulfillment, document indexing and digitization, and process assessment. Their commitment to continuous improvement is underscored by their expertise in Lean Six Sigma methodologies, automation, and RPA enablement, coupled with capabilities in campaign management and customer analytics.

Canon Information Technology Services Inc was established in 1937, marking over 86 years of dedicated service in the business process outsourcing sector. This long-standing presence reflects the company's commitment to evolving with industry demands and delivering exceptional solutions to its clients.

The company serves a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, Manufacturing & Industrial, and Government & Public Sector. This broad industry focus allows Canon Information Technology Services Inc to tailor its services to meet the specific needs and challenges of various sectors.

Canon Information Technology Services Inc employs a hybrid delivery model that combines onshore, nearshore, and offshore solutions. Onshore refers to services delivered within the same country as the client, while nearshore indicates services provided in nearby countries. Offshore services are managed from distant locations, often to leverage cost efficiencies. This flexible approach enables the company to adapt to client needs, ensuring optimal resource allocation and service delivery.

Canon Information Technology Services Inc boasts a workforce comprising between 5,000 and 10,000 employees. This significant team size underscores the company's capacity to manage large-scale projects and deliver high-quality services across various sectors.

Canon Information Technology Services Inc can serve as a valuable partner for small and medium businesses (SMBs) looking to enhance customer engagement and operational efficiency. With their tailored services and flexible delivery model, SMBs can leverage Canon's expertise to support growth while focusing on their core business functions. The company's consultative approach allows them to develop solutions that address the unique challenges faced by SMBs, fostering scalability and adaptability.

Canon Information Technology Services Inc is well-positioned to meet the needs of enterprises and large corporations. With a significant number of employees and a diverse service portfolio, the company can deliver reliable and sophisticated solutions tailored to complex business requirements. Their hybrid delivery model further supports large organizations by providing flexible, scalable options that enhance operational efficiency and customer satisfaction.