Canon
Back-Office Operations
Canon Business Services is a full-service BPO provider that provides business process outsourcing for healthcare, telecommunications, and manufacturing sectors, known for its innovative use of technology and a globally distributed workforce.
Size
1K-5K
Public
10m-50m
Mission
To foster mutual prosperity alongside communities.
About
Canon Business Services offers business process outsourcing along with back-office support and digital transformation services for clients in healthcare, telecommunications, and manufacturing. The company operates using a global delivery model and supports enterprises across Australia, New Zealand, the United States, and the Philippines.
It is recognized for its commitment to operational excellence, with a focus on leveraging advanced technologies like robotic process automation and data analytics to optimize client operations.
Services
Canon Business Services provides business process outsourcing supported by back-office support and digital transformation services. These services cover workflow automation, accounts payable, and document solutions, tailored to support clients' operational efficiency and growth.
Capabilities
Data Entry & Data Processing
Procurement Administration
Record Management & Archiving
Continuous Improvement / Lean Six Sigma
Automation & RPA Enablement
Document Indexing & Digitisation
Industries Served
The company serves clients in healthcare, telecommunications, and manufacturing. It has experience supporting Fortune 1000 companies with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
Canon Business Services is known for its innovative integration of cutting-edge technologies, offering clients enhanced productivity and reliability. Its approach includes a global delivery model that combines onshore, nearshore, and offshore resources, ensuring flexibility and scalability to meet diverse client needs.
Delivery Footprint
Headquartered in Sydney, Australia, the company operates using a global delivery model. It serves clients across Australia, New Zealand, the United States, and the Philippines, with teams working in hybrid environments depending on client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Canon
?
Canon Business Services specializes in business process outsourcing, primarily focusing on back-office operations. Their offerings include a variety of sub-services such as data entry and data processing, procurement administration, record management and archiving, as well as automation and robotic process automation (RPA) enablement. Additionally, they emphasize continuous improvement techniques, document indexing, and digitization to enhance operational efficiency for their clients.
What additional services does
Canon
provide?
In addition to its primary focus on back-office operations, Canon offers a range of other services that enhance its value proposition. These include customer experience and contact center services, as well as IT infrastructure and managed services, allowing clients to benefit from a comprehensive suite of business solutions.
When was
Canon
founded?
Canon was established in 1994, marking nearly 30 years of experience in the industry as of 2024. Since its inception, the company has evolved and expanded its service offerings, becoming a key player in business process outsourcing and digital transformation services.
What industry verticals does
Canon
serve?
Canon serves a diverse range of industries, focusing on sectors such as Healthcare & Life Sciences, Telecommunications & Media, and Manufacturing & Industrial. This industry specialization allows Canon to tailor its services to meet the unique needs and regulatory requirements of each sector.
What delivery model does
Canon
offer?
Canon employs a flexible delivery model that includes onshore, nearshore, and offshore resources. Onshore refers to services provided within the same country as the client, nearshore indicates services from a neighboring country, and offshore signifies operations conducted from a distant country. This multi-faceted approach enables Canon to optimize resource allocation and provide scalable solutions to its clients.
How many employees and/or seats does
Canon
have?
Canon has a workforce size ranging from 1,000 to 5,000 employees. This substantial number of professionals allows the company to effectively manage large-scale projects and meet the diverse needs of its client base.
Can
Canon
be considered a good service provider for startups?
While Canon is equipped to support startups with its comprehensive service offerings, its scale and established processes may make it more suitable for businesses that have already begun to grow. Startups may find value in specific services like data processing and automation, but they should consider whether Canon's capacity aligns with their early-stage requirements.
Can
Canon
be considered a good service provider for SMBs?
Canon appears to be a strong service provider for small and medium businesses. Its scalable solutions, combined with a commitment to operational excellence and innovative technologies, make it an appealing choice for SMBs looking to enhance their efficiency and competitiveness. The range of services provided can support the growth ambitions of smaller enterprises effectively.
Can
Canon
be considered a good service provider for enterprises?
Canon is well-positioned to serve enterprises and large companies, boasting significant experience in supporting Fortune 1000 clients. The company’s diverse service portfolio, coupled with its global delivery model, ensures that it can handle complex operational needs and maintain high standards of reliability and compliance, making it a trusted partner for larger organizations.
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