CannabisBPO
Customer Experience and Contact Center
CannabisBPO is a specialty provider that provides customer experience and contact center solutions for the cannabis industry, known for its compliance focus and industry expertise.
Size
11-50
Private
Mission
About
CannabisBPO offers customer experience and contact center solutions along with sales and lead-generation services for clients in the cannabis industry. The company operates using an onshore model and supports businesses in the United States and Canada.
It is recognized for its industry expertise, with a strong emphasis on compliance and customer satisfaction that helps cannabis businesses thrive.
Services
CannabisBPO provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various channels including phone, text, chat, email, and social media, and are tailored to support the unique needs of cannabis businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Sales Enablement Content
Campaign Management
Industries Served
The company serves clients exclusively in the cannabis industry. It has experience supporting dispensaries, manufacturers, and related enterprises with services aligned to the specific regulatory requirements and customer expectations of the cannabis sector.
Unique Stregths
CannabisBPO is known for its compliance focus and industry expertise, offering clients a deep understanding of the regulatory landscape. Its approach includes strict quality assurance practices and a commitment to protecting brand integrity, which helps deliver a positive customer experience.
Delivery Footprint
Headquartered in North America, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams working in a 24/7 environment to ensure accessibility and support for cannabis businesses.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
CannabisBPO
?
CannabisBPO specializes in providing customer experience and contact center solutions, particularly tailored for the cannabis industry. Their extensive service offerings include inbound customer support, outbound telesales and retention, multilingual assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in social media customer care, live chat and messaging support, email support, and sales enablement content, ensuring a comprehensive approach to meeting the diverse needs of their clients.
What additional services does
CannabisBPO
provide?
In addition to their core offerings in customer experience and contact center solutions, CannabisBPO also provides sales and lead-generation services. This expanded portfolio allows them to support their clients not only in customer care but also in driving new business and enhancing sales performance.
When was
CannabisBPO
founded?
CannabisBPO was established in 2018, making it a relatively young company in the business process outsourcing sector. As of 2024, the company has been operational for approximately six years, building its expertise and reputation within the cannabis industry.
What industry verticals does
CannabisBPO
serve?
CannabisBPO focuses exclusively on serving clients in the Non-Profit & NGOs sector, specifically catering to businesses within the cannabis industry. Their experience spans across supporting dispensaries, manufacturers, and related enterprises, addressing the unique regulatory challenges and customer expectations inherent to this vertical.
What delivery model does
CannabisBPO
offer?
CannabisBPO employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, primarily the United States and Canada. This approach facilitates closer communication and collaboration, ensuring compliance with local regulations while delivering high-quality customer support.
How many employees and/or seats does
CannabisBPO
have?
CannabisBPO has a workforce consisting of between 11 to 50 employees. This size allows the company to maintain a nimble and agile operation, enabling them to adapt quickly to the needs of their clients while providing personalized service.
Can
CannabisBPO
be considered a good service provider for startups?
CannabisBPO could be a valuable partner for startups within the cannabis sector, particularly those that require specialized support in customer engagement and compliance. With their focused expertise and tailored services, startups can benefit from CannabisBPO’s understanding of the unique challenges they face in a regulated industry.
Can
CannabisBPO
be considered a good service provider for SMBs?
CannabisBPO is well-positioned to serve small and medium-sized businesses, especially those in the cannabis industry. Their comprehensive service offerings and commitment to customer satisfaction provide SMBs with the support they need to grow and thrive in a competitive market.
Can
CannabisBPO
be considered a good service provider for enterprises?
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