CanadaDirect
Customer Experience and Contact Center
CanadaDirect is a leading integrated marketing solutions provider that provides customer experience and contact center services for telecommunications and financial services, known for its extensive expertise and commitment to security.
Size
11-50
Private
10m-50m
Mission
About
CanadaDirect offers customer experience and contact center services along with outbound telesales and retention, inbound customer support, and appointment setting for clients in telecommunications and financial services. The company operates using an onshore model and supports Canadian and American multinational brands.
It is recognized for its PCI Level 1 Certification, with a dedicated team of over 600 specialists focused on customer acquisition and retention, ensuring measurable results and brand loyalty.
Services
CanadaDirect provides customer experience and contact center services supported by outbound telesales and retention, inbound customer support, and appointment setting. These services cover both outbound and inbound channels, tailored to support customer acquisition, retention, and engagement needs for businesses.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Appointment Setting
Lead Research & List Building
Customer & Marketing Analytics
Upsell / Cross-sell Campaigns
Industries Served
The company serves clients in telecommunications and financial services. It has experience supporting multinational Canadian and American brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CanadaDirect is known for its extensive expertise in integrated marketing solutions and contact center operations, offering clients a strong focus on security with PCI Level 1 Certification. Its approach includes innovative technology combined with proven marketing strategies, which help deliver measurable results and enhance customer loyalty.
Delivery Footprint
Headquartered in Montreal, Canada, the company operates using an onshore delivery model. It serves clients across Canada and the United States, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Clients
City of Aspen
What's the main service provided by
CanadaDirect
?
CanadaDirect specializes in customer experience and contact center solutions, providing a comprehensive suite of services tailored to support various client needs. Their primary offerings include outbound telesales and retention, inbound customer support, appointment setting, lead research and list building, customer and marketing analytics, as well as upsell and cross-sell campaign management. This diverse range of services ensures that businesses can effectively enhance customer engagement and loyalty.
What additional services does
CanadaDirect
provide?
When was
CanadaDirect
founded?
CanadaDirect was established in 1987, which means the company has been in operation for over 36 years. Since its inception, CanadaDirect has become a significant player in the customer experience and contact center sector, demonstrating resilience and adaptability in a rapidly evolving market.
What industry verticals does
CanadaDirect
serve?
CanadaDirect focuses primarily on two key industries: Telecommunications & Media and Banking & Financial Services. This targeted approach allows the company to tailor its services and solutions to meet the specific needs and challenges faced by clients within these sectors.
What delivery model does
CanadaDirect
offer?
CanadaDirect operates using an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically Canada and the United States. This approach facilitates closer communication, enhanced service quality, and a better understanding of local market dynamics, thereby ensuring that clients receive tailored solutions that align with their requirements.
How many employees and/or seats does
CanadaDirect
have?
CanadaDirect employs a workforce of between 11 and 50 individuals. This relatively small team size enables the company to maintain a close-knit environment, fostering collaboration and agility in responding to client needs while still offering specialized services.
Can
CanadaDirect
be considered a good service provider for startups?
While CanadaDirect has a robust offering tailored to larger businesses, startups may find their services beneficial depending on specific needs. The company's experience in customer acquisition and retention can provide valuable support for new businesses looking to establish their brand and customer base. However, startups should consider their budget and requirements to ensure that CanadaDirect's services align with their growth strategies.
Can
CanadaDirect
be considered a good service provider for SMBs?
CanadaDirect is well-suited to serve small and medium-sized businesses (SMBs) due to its flexible service portfolio and experience in supporting diverse client needs. Their ability to provide tailored solutions in customer experience and contact center operations allows SMBs to enhance customer engagement and loyalty, which is crucial for growth in competitive markets.
Can
CanadaDirect
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.