CallZent
Customer Experience and Contact Center
CallZent is a leading multichannel call center that provides customer experience and contact center solutions for retail, e-commerce, banking, financial services, and healthcare, known for its bilingual, bicultural team and 24/7 support.
Size
1-10
Private
Mission
To bridge the gap between businesses and their customers by providing exceptional customer service.
About
CallZent offers customer experience and contact center solutions along with technical support and virtual assistant services for clients in retail, e-commerce, banking, financial services, and healthcare. The company operates using a nearshore model and supports businesses primarily in North America.
It is recognized for its commitment to employee empowerment and customer-centric focus, with a proven leadership team that brings over 20 years of expertise in customer service and BPO.
Services
CallZent provides customer experience and contact center solutions supported by technical support and virtual assistant services. These services cover inbound customer support, technical assistance, and order management, tailored to support various client needs across multiple channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Order Management & Fulfilment
Multilingual Support
Industries Served
The company serves clients in retail, e-commerce, banking, financial services, and healthcare. It has experience supporting small businesses and corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CallZent is known for its bilingual, bicultural team and 24/7 operational capability, offering clients flexibility and scalability in service delivery. Its approach includes investing in employee training and satisfaction, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
CallZent
?
CallZent specializes in providing top-notch customer experience and contact center solutions. Their range of services includes inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, outbound telesales and retention efforts, as well as order management and fulfillment. Additionally, they offer multilingual support to cater to diverse client needs, ensuring a comprehensive approach to customer service.
What additional services does
CallZent
provide?
When was
CallZent
founded?
Established in 2023, CallZent is a relatively new player in the business process outsourcing (BPO) industry. Despite being in operation for just a year, the company has quickly positioned itself to meet the demands of its clients by focusing on exceptional customer service and support.
What industry verticals does
CallZent
serve?
CallZent serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, and Healthcare & Life Sciences. This broad focus allows them to tailor their services to meet the specific requirements and challenges faced by clients across these sectors.
What delivery model does
CallZent
offer?
CallZent employs a nearshore delivery model, which allows them to provide services from nearby locations, thereby enhancing efficiency and reducing costs. This approach typically involves utilizing teams that operate remotely or in on-site environments, depending on the client's needs. The flexibility of this model supports seamless communication and operational effectiveness for businesses primarily located in North America.
How many employees and/or seats does
CallZent
have?
CallZent has a small workforce, consisting of between one and ten employees. This size allows for a close-knit team environment, fostering strong collaboration and personalized service, which can be beneficial in delivering tailored solutions to their clients.
Can
CallZent
be considered a good service provider for startups?
For startups, CallZent can be a viable service provider, especially given its flexible and scalable offerings. With a focus on customer experience and technical support, startups can leverage CallZent’s expertise to establish a strong customer service foundation without the burden of large operational overheads. Their commitment to employee training also ensures a quality service that aligns well with the dynamic needs of a growing startup.
Can
CallZent
be considered a good service provider for SMBs?
CallZent is well-suited to support small and medium businesses (SMBs) given its adaptable services and commitment to customer satisfaction. The company's nearshore delivery model provides SMBs with access to quality support while maintaining cost-effectiveness. Their experience in various industries ensures that they can cater to the unique demands of SMBs, facilitating growth and enhancing customer engagement.
Can
CallZent
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.