CALLUS
Customer Experience and Contact Center
CallUS is a leading BPO firm that provides customer experience and contact center services for banking, financial services, insurance, education, and retail, known for its commitment to quality and security.
Size
Private
Mission
To help clients focus on their core business by providing professional and effective customer care solutions.
About
CallUS offers customer experience and contact center services along with telephone sales consulting for clients in banking, financial services, insurance, education, and retail. The company operates using an offshore model and supports clients across the Netherlands, Korea, Vietnam, and India.
It is recognized for its modern contact center solutions, with a focus on high accuracy and security, ensuring clients can concentrate on their core business activities.
Services
CallUS provides customer experience and contact center services supported by telephone sales consulting and customer care solutions. These services include inbound customer support and outbound telesales, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, financial services, insurance, education, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer interaction.
Unique Stregths
CallUS is known for its commitment to quality and security, offering clients modern contact center solutions with great processing time and high accuracy. Its approach includes operating with over 30 teams of experienced professionals, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Ho Chi Minh City, Vietnam, the company operates using an offshore delivery model. It serves clients across the Netherlands, Korea, Vietnam, and India, with teams working in a remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Education & EdTech
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
CALLUS
?
CALLUS specializes in enhancing customer experience and providing contact center services. Their offerings include inbound customer support and outbound telesales, alongside telephone sales consulting. This comprehensive range of services is designed to meet the specific needs of various industries, ensuring effective customer interactions and satisfaction.
What additional services does
CALLUS
provide?
When was
CALLUS
founded?
CALLUS was established in 2018, marking a significant entry into the customer service sector. As of 2024, the company has been in operation for six years, during which it has developed a strong reputation for delivering effective customer care solutions across multiple industries.
What industry verticals does
CALLUS
serve?
CALLUS serves a variety of sectors, including Banking & Financial Services, Insurance, Education & EdTech, and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services effectively, addressing the unique challenges and requirements of each sector.
What delivery model does
CALLUS
offer?
CALLUS employs an offshore delivery model, which means that its services are provided from a location outside the client’s country. This approach allows for cost-effective solutions while maintaining high quality and security standards. By operating offshore, CALLUS can leverage a skilled workforce to meet the diverse needs of its clients across different geographical markets.
How many employees and/or seats does
CALLUS
have?
Can
CALLUS
be considered a good service provider for startups?
Can
CALLUS
be considered a good service provider for SMBs?
CALLUS is well-positioned to support small and medium businesses with its scalable service offerings. Their focus on customer experience and contact center solutions, combined with the flexibility of their offshore delivery model, allows SMBs to access high-quality customer support without the need for significant investment in their own infrastructure. This makes CALLUS an attractive option for growing businesses looking to enhance their customer engagement.
Can
CALLUS
be considered a good service provider for enterprises?
CALLUS is an excellent choice for enterprises and large companies seeking reliable and sophisticated customer service solutions. With a commitment to quality and security, combined with an experienced workforce operating over 30 dedicated teams, CALLUS can provide the scale and consistency required by larger organizations. Their modern contact center solutions ensure that enterprises can maintain high standards of customer interaction while focusing on their core business objectives.
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