Calltronics
Customer Experience and Contact Center
Calltronics is a BPO company that provides customer experience and contact center services for banking, financial services, and healthcare, known for its advanced automation tools and cloud-based solutions.
Size
Private
10m-50m
Mission
About
Calltronics offers customer experience and contact center services along with back-office operations for clients in banking, financial services, and healthcare. The company operates using a flexible delivery model and supports onshore, nearshore, and offshore clients.
It is recognized for its advanced automation tools, with a focus on enhancing agent productivity and improving overall customer experience.
Services
Calltronics provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, and technical support. These services cover managed communications and data processing, tailored to support client needs in enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in banking, financial services, and healthcare. It has experience supporting organizations that require high-quality customer interactions and compliance with industry-specific regulations, leveraging advanced technology platforms for seamless integration.
Unique Stregths
Calltronics is known for its decades of experience in electronic and software design, offering clients bespoke solutions that meet their specific needs. Its approach includes the use of cloud-based platforms and real-time analytics, which help deliver consistency and operational optimization at scale.
Delivery Footprint
Headquartered in Consett, United Kingdom, the company operates using a flexible delivery model. It serves clients across various regions, with teams capable of working in remote, hybrid, or on-site environments depending on client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Calltronics
?
Calltronics specializes in providing customer experience and contact center solutions tailored to meet the needs of various clients. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support for both Tier 1 and Tier 2 issues. Additionally, they offer back-office services such as data entry and data processing, all aimed at enhancing customer interactions and operational efficiency.
What additional services does
Calltronics
provide?
When was
Calltronics
founded?
Established in 2009, Calltronics has been in operation for approximately 15 years. Since its inception, the company has focused on delivering exceptional customer experience and contact center services, adapting to the evolving needs of its clients in various industries.
What industry verticals does
Calltronics
serve?
Calltronics serves a diverse range of industries, specifically focusing on Banking & Financial Services and Healthcare & Life Sciences. This specialization allows them to tailor their services to meet the unique demands and regulatory requirements of these sectors.
What delivery model does
Calltronics
offer?
Calltronics employs a versatile delivery model that includes onshore, nearshore, offshore, and work-from-home options. Onshore services are provided within the same country as the client, while nearshore refers to neighboring countries. Offshore services are offered from countries that may be geographically distant. This flexible approach enables them to cater to a wide array of client needs, ensuring efficiency and cost-effectiveness in service delivery.
How many employees and/or seats does
Calltronics
have?
Can
Calltronics
be considered a good service provider for startups?
Given Callweb's extensive service offerings and experience, it can be a valuable partner for startups looking to establish a robust customer support framework. Their focus on customer experience and technical support can help startups navigate early challenges in customer management and enhance their overall service delivery. However, startups should assess their specific needs and budget to ensure alignment with Callweb’s service capabilities.
Can
Calltronics
be considered a good service provider for SMBs?
Calltronics is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and flexible delivery model. Their experience in providing tailored customer experience solutions allows SMBs to enhance their operational efficiency and customer interactions, which are crucial for growth. The company's ability to adapt its services to meet the specific needs of smaller organizations makes it a valuable partner for those looking to expand their market reach.
Can
Calltronics
be considered a good service provider for enterprises?
For enterprises and large companies, Calltronics presents a reliable choice due to its comprehensive service portfolio and proven experience in high-demand sectors. Their focus on advanced automation tools and cloud-based platforms ensures that they can deliver sophisticated solutions at scale, which is essential for large organizations. The company's flexible delivery model further enhances its capability to meet the complex needs of enterprise clients, ensuring consistent and high-quality customer interactions.
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