Calltek Center Int L Inc
Customer Experience and Contact Center
CallTek, Inc. is a global leader that provides customer experience and contact center solutions for technology operators and service providers, known for its customized technical support and family-oriented culture.
Size
201-500
Private
Mission
About
CallTek, Inc. offers customer experience and contact center solutions along with technical support and business continuity services for clients in healthcare, hospitality, and technology sectors. The company operates using a global delivery model and supports clients across multiple countries.
It is recognized for its innovative approach to technical support, with a strong emphasis on personalized customer interactions and a commitment to continuous improvement.
Services
CallTek, Inc. provides customer experience and contact center solutions supported by technical support and business continuity services. These services include Tier 1 and Tier 2 technical support, inbound customer support, live chat and messaging support, and disaster recovery solutions. Each offering is tailored to meet the unique needs of clients in various industries.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Live Chat & Messaging Support
Service Desk & IT Support
Disaster Recovery & Backup
Industries Served
The company serves clients in healthcare, hospitality, and technology sectors. It has experience supporting technology operators and service providers with services aligned to industry-specific requirements and technology platforms such as ServiceNow, Salesforce, and Zendesk.
Unique Stregths
CallTek, Inc. is known for its commitment to personalized customer interactions, offering clients a family-oriented work culture that fosters dignity and pride. Its approach includes avoiding scripted interactions and continuously listening to customer feedback, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Irvine, California, the company operates using a global delivery model. It serves clients across the United States, the Philippines, India, Mexico, Guatemala, Honduras, and the Dominican Republic, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Calltek Center Int L Inc
?
Calltek Center Int L Inc specializes in delivering comprehensive customer experience and contact center solutions. They provide a variety of technical support services, including Tier 1 and Tier 2 assistance, inbound customer support, live chat and messaging support, as well as service desk and IT support. Additionally, they offer disaster recovery and backup solutions, ensuring that clients receive tailored services that meet their specific operational needs.
What additional services does
Calltek Center Int L Inc
provide?
In addition to its primary focus on customer experience and contact center solutions, Calltek Center Int L Inc also offers back-office operations. This expansion of services allows clients to streamline their operations further and achieve greater efficiency in their business processes.
When was
Calltek Center Int L Inc
founded?
Founded in 2004, Calltek Center Int L Inc has been operational for approximately 20 years. Over this period, the company has established itself in the customer experience and contact center industry, continuously evolving to meet the demands of its diverse clientele.
What industry verticals does
Calltek Center Int L Inc
serve?
Calltek Center Int L Inc serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Travel, Hospitality & Leisure, and Technology & SaaS. This diverse industry presence allows the company to provide specialized services that cater to the unique requirements of each sector.
What delivery model does
Calltek Center Int L Inc
offer?
Calltek Center Int L Inc employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to providing services within the same country as the client, nearshore involves offering support from neighboring countries, while offshore pertains to services delivered from more distant locations. This model enables the company to effectively meet client needs and optimize operational efficiency.
How many employees and/or seats does
Calltek Center Int L Inc
have?
Calltek Center Int L Inc has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust operational capability while also fostering a close-knit, family-oriented culture that emphasizes personalized customer interactions.
Can
Calltek Center Int L Inc
be considered a good service provider for startups?
Can
Calltek Center Int L Inc
be considered a good service provider for SMBs?
Calltek Center Int L Inc is well-equipped to serve small and medium businesses (SMBs) due to its scalable service offerings and commitment to personalized customer care. With a workforce that can adapt to varying service demands, SMBs can benefit from tailored solutions that support their growth and operational needs.
Can
Calltek Center Int L Inc
be considered a good service provider for enterprises?
For enterprises and large companies, Calltek Center Int L Inc presents a reliable option, bolstered by its extensive experience and diverse service portfolio. The company’s use of a global delivery model, along with recognition from industry awards, highlights its capability to handle sophisticated requirements and deliver consistent, high-quality support.
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