Callnovo Contact Center
Customer Experience and Contact Center
Callnovo is a global provider that provides customer experience and contact center solutions for retail, healthcare, financial services, technology, and telecommunications, known for its multilingual capabilities and advanced technology platform.
Size
201-500
Private
Mission
About
Callnovo offers customer experience and contact center solutions along with technical support, virtual assistants, and social media management for clients in retail, healthcare, financial services, technology, and telecommunications. The company operates using an offshore model and supports clients across more than 250 countries and regions.
It is recognized for its extensive language expertise, with support for over 65 languages, and a commitment to quality management, demonstrated by its ISO 9001 and HIPAA certifications.
Services
Callnovo provides customer experience and contact center solutions supported by technical support, virtual assistants, and social media management. These services cover inbound and outbound operations, and are tailored to support businesses expanding internationally with a focus on professional and personalized customer interactions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
CX Consulting & Journey Mapping
Lead Research & List Building
Industries Served
The company serves clients in retail, healthcare, financial services, technology, and telecommunications. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Callnovo is known for its global reach and multilingual capabilities, offering clients cost-effective solutions with flexible staffing options. Its approach includes dedicated account management and a proprietary omni-channel cloud communication platform, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Toronto, Canada, and Shenzhen, China, the company operates using an offshore delivery model. It serves clients across over 250 countries and regions, with teams working remotely to ensure seamless communication and support.
Certifications
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Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Clients
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What's the main service provided by
Callnovo Contact Center
?
Callnovo Contact Center specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, multilingual assistance, technical support at Tier 1 and 2 levels, social media customer care, CX consulting, journey mapping, as well as lead research and list building. This extensive suite of services aims to enhance client interactions and ensure high-quality support tailored to diverse business needs.
What additional services does
Callnovo Contact Center
provide?
In addition to their primary focus on customer experience and contact center solutions, Callnovo Contact Center offers a variety of supplementary services. These include technical support, virtual assistant services, and social media management, allowing them to provide clients with a comprehensive suite of solutions designed to address various operational needs.
When was
Callnovo Contact Center
founded?
Established in 2004, Callnovo Contact Center has been in operation for approximately 20 years. Since its inception, the company has developed a strong reputation in the customer experience and contact center domain, continually evolving to meet the demands of various industries.
What industry verticals does
Callnovo Contact Center
serve?
Callnovo Contact Center serves a diverse array of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, as well as Telecommunications & Media. This broad sector focus enables the company to cater to both B2B and B2C clients with tailored services that meet industry-specific requirements.
What delivery model does
Callnovo Contact Center
offer?
Callnovo Contact Center operates using an offshore delivery model. This means that their services are provided from locations outside the client’s home country, which can help reduce costs while maintaining high-quality support. Their offshore approach allows them to leverage a global talent pool, ensuring that clients receive skilled assistance regardless of geographical boundaries.
How many employees and/or seats does
Callnovo Contact Center
have?
Callnovo Contact Center employs between 201 and 500 individuals. This workforce size enables the company to effectively manage a range of operations and scale its services according to client demands, ensuring that they have the capacity to provide dedicated support and maintain quality service standards.
Can
Callnovo Contact Center
be considered a good service provider for startups?
Callstead Solutions can be a suitable service provider for startups, especially those looking to optimize their back-office operations without the need for large-scale infrastructure. With a focus on customized solutions, startups can leverage their specialized services in data processing and customer analytics to build their operations effectively. The offshore delivery model also provides a cost advantage, which is often critical for new businesses managing tight budgets.
Can
Callnovo Contact Center
be considered a good service provider for SMBs?
Can
Callnovo Contact Center
be considered a good service provider for enterprises?
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