Callnovo
Customer Experience and Contact Center
Callnovo is a global multilingual contact center that provides customer experience and contact center solutions for technology, e-commerce, telecommunications, and healthcare, known for its extensive language support and innovative cloud technology.
Size
Private
Mission
About
Callnovo offers customer experience and contact center solutions along with technical support and virtual assistant services for clients in technology, e-commerce, telecommunications, and healthcare. The company operates using an offshore and nearshore model and supports businesses expanding globally.
It is recognized for its multilingual capabilities, with a dedicated workforce proficient in over 65 languages, ensuring seamless communication and customer satisfaction.
Services
Callnovo provides customer experience and contact center solutions supported by technical support and virtual assistant services. These services cover inbound and outbound call operations, social media management, and lead generation, tailored to support diverse client needs in a global marketplace.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
CX Consulting & Journey Mapping
Lead Research & List Building
Industries Served
The company serves clients in technology, e-commerce, telecommunications, and healthcare. It has experience supporting multinational enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Callnovo is known for its extensive language support, offering clients a diverse range of multilingual services. Its approach includes 24/7 operations and dedicated account management, which help deliver consistent, high-quality customer service at scale.
Delivery Footprint
Headquartered in Toronto, Canada, and Shenzhen, China, the company operates using an offshore and nearshore delivery model. It serves clients across over 250 countries and regions, with teams working in remote environments to meet varying client needs.
Certifications
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Verticals
Technology & SaaS
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Callnovo
?
Callnovo specializes in delivering comprehensive customer experience and contact center solutions. Their service offerings include both inbound and outbound customer support, telesales, retention strategies, multilingual assistance, technical support across various tiers, social media customer care, and consulting services focused on customer experience and journey mapping. Additionally, they provide lead research and list-building services, ensuring they meet a wide array of client needs in diverse markets.
What additional services does
Callnovo
provide?
When was
Callnovo
founded?
Founded in 2004, Callnovo has been operational for approximately 20 years. Over this time, the company has established itself as a prominent player in the customer experience and contact center industry, focusing on quality service delivery and extensive multilingual support.
What industry verticals does
Callnovo
serve?
Callnovo serves a variety of industries including Technology & SaaS, Retail & e-Commerce, Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, and Travel, Hospitality & Leisure. This diverse industry focus allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Callnovo
offer?
Callnovo employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to operations conducted in a different country, often to reduce costs and access a wider talent pool, while nearshore delivery involves services provided in nearby countries, facilitating closer cultural and time zone alignment. This dual approach enables Callnovo to effectively manage client needs across various geographical locations.
How many employees and/or seats does
Callnovo
have?
Can
Callnovo
be considered a good service provider for startups?
Can
Callnovo
be considered a good service provider for SMBs?
Callnovo is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and scalable solutions. Their extensive range of customer support services can be tailored to fit the specific needs of SMBs, helping them grow and enhance their customer engagement without the burden of maintaining a large in-house team. The company’s multilingual capabilities further enable SMBs to connect with a broader audience, making it an ideal partner for businesses looking to expand their reach.
Can
Callnovo
be considered a good service provider for enterprises?
Callnovo is an excellent choice for enterprises and large companies that require reliable and sophisticated customer service solutions. With a strong track record in serving multinational clients and an extensive portfolio of services, they possess the necessary infrastructure to handle high-volume operations. Their commitment to quality and 24/7 support ensures that enterprises receive consistent service, while their experience across multiple industries enables them to adapt to the complex needs of larger organizations.
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