Callmax Solutions
Back-Office Operations
Callmax Solutions is a leading BPO provider that offers back-office operations for various industries, known for its customer-centric approach and multilingual support.
Size
51-200
Private
Mission
To empower businesses to focus on their core operations while handling their customer service, sales, and operational needs.
About
Callmax Solutions offers back-office operations along with customer support and telemarketing services for clients in telecommunications, healthcare, retail, and financial services. The company operates using a nearshore model and supports businesses primarily in the United States, Canada, and the Caribbean.
It is recognized for its personalized service delivery, with a focus on customized solutions that cater to the unique needs of each client.
Services
Callmax Solutions provides back-office operations supported by customer support and telemarketing services. These services include inbound and outbound call handling, technical support, and order processing, tailored to support clients' operational needs and enhance customer engagement.
Capabilities
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Email Support
Industries Served
The company serves clients in telecommunications, healthcare, retail, financial services, and more. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Callmax Solutions is known for its customer-centric approach, offering clients flexible and customized solutions. Its operational practices include multilingual support and dedicated teams, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Brooklyn, New York, the company operates using a nearshore delivery model. It serves clients across the United States, Canada, the Caribbean, and the European Union, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Gaming & Entertainment
Travel Hospitality & Leisure
Clients
Consumer goods companies
What's the main service provided by
Callmax Solutions
?
Callmax Solutions specializes in back-office operations, effectively supporting businesses in their customer service and operational functions. Their comprehensive offerings include data entry and processing, recruitment process outsourcing, outbound telesales, technical support at both Tier 1 and 2 levels, order management, and email support. This diverse range of sub-services ensures that they can cater to the unique operational needs of their clients, enhancing overall efficiency and customer satisfaction.
What additional services does
Callmax Solutions
provide?
In addition to its main service of back-office operations, Callmax Solutions offers a range of other services, including sales and lead-generation capabilities. This extended service portfolio allows them to assist clients not only with operational tasks but also in driving sales and customer acquisition, further enhancing the overall value they provide to their clients.
When was
Callmax Solutions
founded?
Established in 2009, Callmax Solutions has been in operation for 15 years, providing dedicated support and services to its clients. Since its inception, the company has focused on delivering quality back-office operations and customer support, evolving alongside the needs of the industry and its clientele.
What industry verticals does
Callmax Solutions
serve?
Callmax Solutions serves a variety of industries, including Insurance, Telecommunications & Media, Travel, Hospitality & Leisure, Banking & Financial Services, Healthcare & Life Sciences, as well as Gaming & Entertainment. This broad industry focus allows the company to tailor its services to meet the specific requirements of each sector, ensuring effective communication and operational efficiency.
What delivery model does
Callmax Solutions
offer?
Callmax Solutions employs a nearshore delivery model, which involves providing services from locations that are in close proximity to their primary markets. This approach allows for greater cultural alignment, reduced time zone differences, and enhanced communication efficiency. The nearshore model helps the company meet diverse client needs while maintaining high-quality service delivery.
How many employees and/or seats does
Callmax Solutions
have?
Callmax Solutions has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and operational scalability, allowing them to adapt to varying client demands while ensuring quality and consistency in their service offerings.
Can
Callmax Solutions
be considered a good service provider for startups?
Can
Callmax Solutions
be considered a good service provider for SMBs?
Can
Callmax Solutions
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.