Callmax Dominicana
Customer Experience and Contact Center
Callmax Dominicana is a nearshore BPO provider that offers customer experience and contact center services for diverse industries, known for its multilingual support and customer-centric culture.
Size
201-500
Private
50m-100m
Mission
About
Callmax Dominicana offers customer experience and contact center services along with back-office operations for clients in real estate and property management. The company operates using a nearshore model and supports businesses across the Americas and Europe.
It is recognized for its cost-effective solutions, with a strong emphasis on enhancing customer service and maximizing sales opportunities.
Services
Callmax Dominicana provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support and data processing. These services cover various channels and are tailored to support client needs in optimizing customer relationships and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Industries Served
The company serves clients in real estate and property management. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational support.
Unique Stregths
Callmax Dominicana is known for its multilingual support and strong customer-centric culture, offering clients cost-effective solutions that enhance customer interactions. Its approach includes maximizing up-selling and cross-selling opportunities, which help deliver profitability and customer satisfaction at scale.
Delivery Footprint
Headquartered in Santiago, Dominican Republic, the company operates using a nearshore delivery model. It serves clients across the U.S., Canada, the Caribbean, and Spain, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
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What's the main service provided by
Callmax Dominicana
?
Callmax Dominicana specializes in customer experience and contact center solutions, emphasizing inbound customer support and various back-office operations. Their service offerings extend to CX consulting and journey mapping, quality assurance, and data entry and processing, all aimed at optimizing customer relationships and operational efficiency.
What additional services does
Callmax Dominicana
provide?
In addition to their primary focus on customer experience and contact center services, Callmax Dominicana also offers HR recruitment and payroll services. This expanded portfolio allows them to support businesses in enhancing their operational capabilities beyond customer service.
When was
Callmax Dominicana
founded?
Founded in 2006, Callmax Dominicana has been operating for over 17 years. Since its establishment, the company has developed a strong reputation in the customer service industry, providing tailored solutions to meet client needs across various sectors.
What industry verticals does
Callmax Dominicana
serve?
Callmax Dominicana primarily serves the real estate and property management sectors. Their expertise in these industries allows them to cater effectively to the specific requirements and challenges faced by businesses in these fields.
What delivery model does
Callmax Dominicana
offer?
Callmax Dominicana utilizes a nearshore delivery model, meaning they provide services from a neighboring country, which in their case is the Dominican Republic. This approach enables them to offer cost-effective solutions while maintaining close geographical and cultural proximity to their clients, enhancing communication and operational synergy.
How many employees and/or seats does
Callmax Dominicana
have?
Callmax Dominicana has a workforce ranging from 201 to 500 employees. This size allows the company to deliver substantial support and flexibility to its clients while maintaining a strong, customer-centric focus.
Can
Callmax Dominicana
be considered a good service provider for startups?
Can
Callmax Dominicana
be considered a good service provider for SMBs?
Callmax Dominicana is well-suited to support small and medium businesses. Their scalable service offerings and customer-centric approach provide flexibility that SMBs often require. The company's experience in delivering tailored solutions ensures that these businesses can effectively manage customer interactions while optimizing their operational efficiency.
Can
Callmax Dominicana
be considered a good service provider for enterprises?
Callmax Dominicana can be a reliable partner for enterprises and large companies, thanks to its robust service portfolio and nearshore delivery model. Their ability to provide multilingual support and a strong emphasis on customer satisfaction makes them a valuable ally for large organizations looking to enhance their customer engagement and operational processes.
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