Callmax
Back-Office Operations
Callmax Dominicana is a leading BPO provider that provides back-office operations for insurance, telecommunications, retail, and financial services, known for its multilingual capabilities and personalized customer engagement.
Size
201-500
Private
50m-100m
Mission
To manage business and financial processes with a strong emphasis on personalized customer interaction.
About
Callmax Dominicana offers back-office operations along with customer experience and contact center services for clients in insurance, telecommunications, retail, and financial services. The company operates using a nearshore model and supports clients primarily in the United States, Canada, the Caribbean, and Spain.
It is recognized for its cost-effective solutions, with a dedicated team leveraging advanced technology to enhance customer satisfaction and streamline operations.
Services
Callmax Dominicana provides back-office operations supported by customer experience and contact center services, including data entry, technical support, and order management. These services cover both inbound and outbound channels, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Data Entry & Data Processing
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Lead Research & List Building
Inbound Lead Qualification
Appointment Setting
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Industries Served
The company serves clients in insurance, telecommunications, retail, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, particularly in the insurance sector, where it offers specialized customer support functions.
Unique Stregths
Callmax Dominicana is known for its cost-effective, multilingual capabilities, offering clients personalized service that emphasizes courtesy and efficiency. Its approach includes leveraging advanced technology and a dedicated workforce, ensuring seamless communication and operational excellence.
Delivery Footprint
Headquartered in Santiago, Dominican Republic, the company operates using a nearshore delivery model. It serves clients across the United States, Canada, the Caribbean, and Spain, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Callmax
?
Callmax specializes in back-office operations, providing a suite of services designed to enhance operational efficiency and customer engagement. Their offerings include data entry, inbound customer support, outbound telesales, technical support across various tiers, lead research, appointment setting, order management, claims processing, document indexing, and recruitment process outsourcing. This comprehensive range allows clients to receive tailored support that meets their unique business needs.
What additional services does
Callmax
provide?
In addition to its core back-office operations, Callmax offers supplementary services in customer experience and contact center management, as well as HR recruitment and payroll solutions. These additional capabilities further enhance their service portfolio, positioning them as a comprehensive partner for businesses looking to optimize various operational aspects.
When was
Callmax
founded?
Callmax was established in 2006, which means the company has been in operation for over 17 years. Since its inception, Callmax has dedicated itself to delivering high-quality services that help businesses streamline their operations and enhance customer interactions.
What industry verticals does
Callmax
serve?
Callmax serves a diverse array of industries, including Insurance, Telecommunications & Media, Retail & e-Commerce, Banking & Financial Services, Travel, and Hospitality & Leisure. This broad industry focus allows them to cater to specific requirements and challenges faced by businesses in these sectors.
What delivery model does
Callmax
offer?
Callmax employs a nearshore delivery model, which involves providing services from a location that is geographically close to the client, typically within the same time zone. This approach not only facilitates real-time communication but also allows for cultural alignment and operational efficiency, making it an attractive option for clients seeking effective support solutions.
How many employees and/or seats does
Callmax
have?
Callmax has a robust workforce with a total number of employees ranging from 201 to 500. This size allows the company to maintain a balance between personalized service and the capability to handle larger projects, providing both efficiency and attention to client needs.
Can
Callmax
be considered a good service provider for startups?
Can
Callmax
be considered a good service provider for SMBs?
Callmax is well-suited to support small and medium businesses (SMBs) by offering scalable solutions that can grow alongside their clients. With a focus on personalized service and a diverse range of offerings, SMBs can benefit from tailored support that addresses their unique challenges while maintaining cost-effectiveness.
Can
Callmax
be considered a good service provider for enterprises?
For enterprises and large companies, Callmax presents a reliable option due to its established infrastructure and extensive service portfolio. Their nearshore delivery model ensures that large-scale operations can be managed effectively, providing the sophistication and responsiveness that larger organizations require. With a commitment to enhancing customer satisfaction and operational excellence, Callmax is equipped to meet the demands of enterprise clients.
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