CALLMARK
Sales and Lead-Generation Services
CALLMARK Solutions is a leading BPO provider that provides sales and lead-generation services for technology, healthcare, and retail sectors, known for its commitment to personalized customer engagement.
Size
11-50
Private
Mission
To develop remarkable marketing solutions that exceed client expectations.
About
CALLMARK Solutions offers sales and lead-generation services along with customer experience and contact center solutions for clients in technology, healthcare, and retail. The company operates using an onshore model and supports clients across Malaysia, Singapore, and other regions.
It is recognized for its integration of human expertise with AI technology, ensuring high-quality service delivery through a dedicated team of trained telemarketers and advanced IT infrastructure.
Services
CALLMARK Solutions provides sales and lead-generation services supported by customer experience and contact center solutions. These services include inbound customer support, outbound telesales and retention, lead research and list building, appointment setting, and data entry. Each solution is tailored to support marketing, pre-sales, and post-sales activities for clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Data Entry & Data Processing
Market & Competitive Intelligence
Industries Served
The company serves clients in technology, healthcare, and retail. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements, ensuring compliance with local regulations such as Malaysia’s Personal Data Protection Act (PDPA).
Unique Stregths
CALLMARK Solutions is known for its blend of human interaction and cutting-edge technology, offering clients personalized service that enhances customer engagement. Its approach includes investing in robust IT infrastructure and training programs for telemarketing agents, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Petaling Jaya, Malaysia, the company operates using an onshore delivery model. It serves clients across Malaysia, Singapore, and other countries, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
CALLMARK
?
CALLMARK specializes in sales and lead-generation services, providing a comprehensive range of solutions tailored to enhance customer engagement. Their offerings include inbound customer support, outbound telesales and retention, lead research and list building, appointment setting, as well as data entry and data processing. Each of these services is designed to support various marketing, pre-sales, and post-sales activities, ensuring that clients receive customized assistance that meets their specific needs.
What additional services does
CALLMARK
provide?
In addition to its core offerings, CALLMARK provides a range of other services, including customer experience solutions, contact center operations, and marketing operations. These additional capabilities further enhance their main services, allowing for a more integrated approach to client needs and ensuring a comprehensive support system.
When was
CALLMARK
founded?
CALLMARK was established in 2011, which means the company has been operating for approximately 13 years. Since its inception, CALLMARK has grown to become a notable provider of marketing solutions, delivering high-quality services to clients in multiple industries.
What industry verticals does
CALLMARK
serve?
CALLMARK serves a diverse array of industries, focusing primarily on Technology & SaaS, Healthcare & Life Sciences, and Retail & e-Commerce. This targeted approach allows the company to tailor its services to meet the unique requirements and compliance standards of each sector.
What delivery model does
CALLMARK
offer?
CALLMARK utilizes an onshore delivery model, which means that services are provided from within the country, specifically Malaysia. This approach often allows for better communication, cultural alignment, and adherence to local regulations, thereby enhancing the overall quality of service delivery to clients.
How many employees and/or seats does
CALLMARK
have?
CALLMARK employs between 11 to 50 individuals, indicating a small to medium-sized workforce. This size allows the company to maintain flexibility and adaptability in its operations while still providing personalized services to its clients.
Can
CALLMARK
be considered a good service provider for startups?
CALLMARK can be a suitable service provider for startups, especially those in the technology, healthcare, or retail sectors. With its focus on sales and lead-generation services, startups can benefit from tailored support that helps them establish a foothold in competitive markets. The company's experience with various industries enables it to provide insights and strategies that are particularly valuable for emerging businesses.
Can
CALLMARK
be considered a good service provider for SMBs?
CALLMARK is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and flexibility. The company’s experience in delivering customized solutions allows SMBs to enhance their marketing efforts and customer engagement without the overhead of large-scale operations. This makes CALLMARK an excellent partner for SMBs looking to grow and expand their market presence.
Can
CALLMARK
be considered a good service provider for enterprises?
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