Callhounds Global
Customer Experience and Contact Center
Callhounds Global is a premier BPO provider that offers customer experience and contact center solutions for retail, automotive, technology, logistics, telecommunications, and nonprofit sectors, known for its competitive pricing and dedicated support.
Size
201-500
Private
Mission
About
Callhounds Global offers customer experience and contact center solutions along with back-office operations for clients in retail, automotive, technology, logistics, telecommunications, and nonprofit sectors. The company operates using an offshore delivery model and supports clients across North America, Europe, Asia, and Australia.
It is recognized for its flexibility and quality service delivery, with a workforce of over 2000 professionals dedicated to meeting diverse client needs.
Services
Callhounds Global provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support, content moderation, and data entry. These services cover various communication channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Content Moderation
Data Entry & Data Processing
Industries Served
The company serves clients in retail, automotive, technology, logistics, telecommunications, and nonprofit sectors. It has experience supporting prominent companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Callhounds Global is known for its competitive pricing, offering clients cost-effective solutions starting at $7 per hour. Its approach includes a commitment to quality and dedicated support, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across North America, Europe, Asia, and Australia, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 18295
ISO 27001
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Non-Profit & NGOs
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Callhounds Global
?
Callhounds Global specializes in delivering exceptional customer experience and contact center solutions. Their offerings extend to various essential services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, content moderation, as well as data entry and processing. This comprehensive range of services is designed to meet the diverse needs of clients across multiple industries, ensuring effective communication and support.
What additional services does
Callhounds Global
provide?
When was
Callhounds Global
founded?
Founded in 2020, Callhounds Global has quickly established itself in the business process outsourcing sector. With approximately four years of experience, the company has built a strong reputation for its commitment to quality service and customer satisfaction.
What industry verticals does
Callhounds Global
serve?
Callhounds Global serves a variety of industries, including Retail & e-Commerce, Technology & SaaS, Logistics, Transport & Supply-Chain, Telecommunications & Media, as well as Non-Profit & NGOs. This diverse industry focus allows them to tailor their services to meet the unique requirements of each sector.
What delivery model does
Callhounds Global
offer?
Callhounds Global operates using an offshore delivery model, which means they provide their services from a location outside of their clients' home countries. This approach enables them to leverage cost advantages while maintaining high service quality, as their teams work remotely to support clients across North America, Europe, Asia, and Australia.
How many employees and/or seats does
Callhounds Global
have?
Callhounds Global employs between 201 and 500 professionals, showcasing a robust workforce that is well-equipped to handle various client demands. This size allows the company to maintain flexibility and scalability in its operations.
Can
Callhounds Global
be considered a good service provider for startups?
While Callisto India Business Solutions has a strong service portfolio that could benefit startups, their extensive capabilities and larger operational scale may make them more suited for medium to large businesses. Startups may find value in their customized solutions, but they should consider whether the scale and scope of services align with their specific needs and budgets.
Can
Callhounds Global
be considered a good service provider for SMBs?
For small and medium businesses, Callhounds Global offers a compelling service portfolio that supports growth and flexibility. Their experience in various industries and commitment to quality service delivery positions them well to cater to the evolving needs of SMBs, ensuring they can scale operations as required while maintaining customer satisfaction.
Can
Callhounds Global
be considered a good service provider for enterprises?
Callhounds Global is well-suited to serve enterprises and large companies, thanks to its robust workforce, certifications such as ISO 18295 and ISO 27001, and recognition as the Most Outstanding BPO Services Provider in 2022. Their offshore delivery model allows them to handle large volumes of customer interactions efficiently, making them a reliable partner for larger organizations seeking sophisticated support solutions.
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