Callhounds
Customer Experience and Contact Center
Callhounds Global is a premier BPO provider that offers customer experience and contact center solutions for various industries, known for its innovative approach and extensive expertise in the outsourcing sector.
Size
11-50
Private
Mission
About
Callhounds Global offers customer experience and contact center solutions along with back-office operations and marketing operations for clients in retail, healthcare, finance, and more. The company operates using an offshore model and supports businesses across North America, Europe, Asia, and Australia.
It is recognized for its commitment to quality and innovation, with a highly skilled workforce and a proven track record of delivering tailored solutions that enhance operational performance.
Services
Callhounds Global provides customer experience and contact center solutions, supported by back-office operations and marketing operations. These services include inbound customer support, outbound telesales and retention, content moderation, and social media management. Each solution is designed to enhance customer management and operational efficiency across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Content Moderation
Social Media Management
Industries Served
The company serves clients in retail, healthcare, finance, and other sectors. It has experience supporting both SMEs and large global enterprises, including Fortune 500 companies, with services tailored to meet specific industry requirements.
Unique Stregths
Callhounds Global is known for its deep industry expertise and innovative business process knowledge, offering clients flexible service offerings and dedicated support. Its approach includes continuous investment in infrastructure and technology, ensuring scalable and reliable outsourcing services.
Delivery Footprint
Headquartered in Pasig City, Philippines, the company operates using an offshore delivery model. It serves clients across North America, Europe, Asia, and Australia, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Callhounds
?
Callhounds specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support and outbound telesales and retention services, complemented by expertise in content moderation and social media management. These services are designed to enhance customer engagement and operational efficiency across various communication channels.
What additional services does
Callhounds
provide?
In addition to their core contact center solutions, Callhounds offers a variety of other services that enhance their value proposition. These include back-office operations and marketing operations, which are designed to support clients' broader business processes and marketing efforts, further contributing to operational efficiency and effectiveness.
When was
Callhounds
founded?
Callhounds was established in 2020, marking a significant entry into the BPO industry. With four years of experience as of 2024, the company has built a reputation for delivering quality services in customer experience and contact center operations, alongside back-office and marketing support.
What industry verticals does
Callhounds
serve?
What delivery model does
Callhounds
offer?
Callhounds operates with an offshore delivery model, meaning they provide services from a location outside of their clients' primary markets. This approach allows them to effectively manage costs while maintaining high-quality service levels. By leveraging skilled teams in the Philippines, they can cater to clients across North America, Europe, Asia, and Australia, ensuring that they meet diverse business needs using remote work capabilities.
How many employees and/or seats does
Callhounds
have?
Callhounds currently employs a team of between 11 to 50 individuals. This workforce size allows them to maintain a personalized approach to service delivery, ensuring that clients receive dedicated support while also benefiting from the agility that a smaller team can provide.
Can
Callhounds
be considered a good service provider for startups?
Can
Callhounds
be considered a good service provider for SMBs?
Callhounds presents a compelling option for small and medium businesses (SMBs) seeking reliable outsourcing solutions. With a range of services tailored to enhance customer engagement and operational performance, they provide the flexibility and support necessary for SMBs to grow and scale. Their offshore delivery model ensures cost-effectiveness, making them an attractive choice for smaller enterprises looking to maximize their resources.
Can
Callhounds
be considered a good service provider for enterprises?
For enterprises and large companies, Callhounds stands out as a dependable service provider. With experience serving various industries, including Fortune 500 companies, they offer sophisticated service offerings that can be customized to meet the complex needs of larger organizations. Their commitment to quality and innovation, coupled with a skilled workforce, positions them as a reliable partner for enterprises looking to enhance their customer experience and operational capabilities.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.