Callgro
Customer Experience and Contact Center
CALLGRO LTD is a private limited company that provides customer experience and contact center solutions for various industry verticals, known for its onshore delivery model and strategic London location.
Size
1K-5K
Public
over-1b
Mission
About
CALLGRO LTD offers customer experience and contact center solutions along with sales and lead-generation services for clients in healthcare, financial services, technology, telecommunications, retail, and non-profit sectors. The company operates using an onshore delivery model and supports clients based in the United States.
It is recognized for its commitment to quality control and data security, with a focus on personalized customer engagement and compliance in regulated industries.
Services
CALLGRO LTD provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, appointment setting, market and competitive intelligence, and data collection. These services cover various channels and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Market & Competitive Intelligence
Data Collection & Survey Programming
Industries Served
The company serves clients in healthcare and life sciences, banking and financial services, technology and SaaS, telecommunications and media, retail and e-commerce, and non-profit organizations. It has experience supporting diverse client types with services aligned to industry-specific requirements and compliance standards.
Unique Stregths
CALLGRO LTD is known for its onshore delivery model, offering clients a high level of quality control and customer intimacy. Its approach includes a focus on data security and personalized service, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in London, UK, the company operates using an onshore delivery model. It serves clients primarily in the United States, with teams working in a hybrid environment to meet client needs.
Certifications
ISO 18295
ISO 27001
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Telecommunications & Media
Retail & e-Commerce
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Callgro
?
Callgro specializes in delivering customer experience and contact center solutions, emphasizing sales and lead-generation services. Their offerings include a range of tailored services such as inbound customer support, outbound telesales, appointment setting, market and competitive intelligence, and data collection. This diverse portfolio is designed to enhance client engagement and improve operational efficiency across various channels.
What additional services does
Callgro
provide?
In addition to their primary offerings in customer experience and contact center solutions, Callgro also provides back-office operations. This expansion of service capabilities enables clients to benefit from a more integrated approach to their business processes, enhancing overall efficiency and operational effectiveness.
When was
Callgro
founded?
Callgro was established in the year 2000, marking over two decades of experience in the business process outsourcing industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, positioning itself as a reliable partner in customer experience and contact center solutions.
What industry verticals does
Callgro
serve?
Callgro serves a variety of industries including Healthcare & Life Sciences, Banking & Financial Services, Technology & SaaS, Telecommunications & Media, Retail & e-Commerce, and Non-Profit & NGOs. This diverse industry focus allows them to tailor their services to meet specific regulatory and operational requirements unique to each sector.
What delivery model does
Callgro
offer?
Callgro employs an onshore delivery model, which means that their services are provided from locations within the same country as their clients. This approach facilitates high levels of quality control and customer intimacy, ensuring that the needs of clients are met efficiently while maintaining strong compliance with data security standards.
How many employees and/or seats does
Callgro
have?
Callgro has a workforce ranging from 1,000 to 5,000 employees, indicating a substantial team capable of managing large-scale operations. This size allows the company to provide comprehensive support to its clients while maintaining a focus on personalized service.
Can
Callgro
be considered a good service provider for startups?
Callhounds Global can be a strong service provider for startups, particularly those looking for cost-effective solutions without compromising on quality. Their competitive pricing, starting at $7 per hour, makes them an attractive option for new businesses aiming to manage their customer interactions efficiently while scaling their operations.
Can
Callgro
be considered a good service provider for SMBs?
Can
Callgro
be considered a good service provider for enterprises?
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