Callforce specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support and various communication channels such as live chat, messaging, and email support. Additionally, they provide services in customer experience consulting, journey mapping, performance management, and service level agreement reporting. Their comprehensive suite also includes recruitment process outsourcing, onboarding administration, payroll processing, benefits administration, and learning and development support, ensuring tailored solutions for diverse client needs.

In addition to their core services, Callforce also provides sales and lead-generation services. This expansion into sales support not only enhances their customer engagement capabilities but also positions them as a comprehensive partner in driving business growth for their clients.

Founded in 1999, Callforce has been in operation for over 24 years, establishing itself as a reliable provider in the customer experience and contact center industry. With decades of expertise, the company has evolved alongside advancements in technology and customer service practices, continuously adapting to meet the changing demands of the market.

Callforce serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Retail & e-Commerce, Education & EdTech, Logistics, Transport & Supply-Chain, as well as Energy & Utilities. This broad industry focus allows them to tailor their services to meet the specific needs and challenges faced by businesses in these sectors.

Callforce employs an onshore and nearshore delivery model, meaning they provide services primarily from their South African headquarters while also having the capability to support clients from nearby regions. Onshore delivery entails offering services from within the same country as the client, ensuring closer communication and oversight, while nearshore options allow for geographical proximity that can facilitate collaboration and efficiency.

Callforce has a workforce ranging from 501 to 1,000 employees, indicating a solid team that supports their extensive service offerings. This size allows them to scale their operations effectively to meet client demands while maintaining a high standard of service delivery.