CallFasst specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as outbound telesales and retention, inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, order management and fulfillment, accounts receivable, as well as upsell and cross-sell campaigns. This diverse range of services is designed to enhance customer engagement and satisfaction, catering to the specific needs of their clients.

In addition to their main offerings, CallFasst also provides sales and lead-generation services. This extended service portfolio complements their customer experience solutions, enabling clients to enhance their sales processes and engage effectively with their target markets.

Founded in 2010, CallFasst has been in operation for over 14 years. Since its establishment, the company has focused on delivering tailored BPO services, thereby establishing itself as a reliable partner for clients seeking effective customer engagement solutions.

CallFasst primarily serves the Insurance and Banking & Financial Services sectors. Their expertise in these industries allows them to align their services with the unique requirements and technology platforms that these sectors demand, ensuring compliance and effective service delivery.

CallFasst utilizes an offshore delivery model, which means that their services are provided from a location outside of the client's country, specifically from Mexico. This approach allows for cost-effective solutions while maintaining high service standards. The offshore model enables CallFasst to leverage a skilled workforce and advanced technologies to meet client needs efficiently and effectively.

CallFasst employs between 201 and 500 individuals, making it a medium-sized company. This workforce size allows the company to maintain flexibility and scalability in its operations, ensuring that they can adapt to varying client demands and service requirements.