Callfactory Csoport
Customer Experience and Contact Center
CALLFACTORY Kft. is a Hungarian company that provides customer experience and contact center services for various industries, known for its operational efficiency and strong continuity planning.
Size
11-50
Private
Mission
About
CALLFACTORY Kft. offers customer experience and contact center services along with inbound customer support, technical support, and outbound telesales for clients in telecommunications, banking, healthcare, retail, technology, and travel. The company operates using an onshore and nearshore model and supports clients across Europe and beyond.
It is recognized for its commitment to quality assurance, with a remarkably low customer complaint rate and a flexible workforce that adapts to client needs.
Services
CALLFACTORY Kft. provides customer experience and contact center services supported by inbound customer support, technical support, outbound telesales, and live chat services. These services cover various channels and are tailored to support client needs in customer engagement and retention.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Sales Chat & Live Demonstrations
Live Chat & Messaging Support
Industries Served
The company serves clients in telecommunications, banking and financial services, healthcare, retail and e-commerce, technology, and travel. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CALLFACTORY Kft. is known for its operational efficiency and strong continuity planning, offering clients predictable results with no downtime. Its approach includes robust Business Continuity Plans and a professional quality management system, ensuring high performance and low complaint rates.
Delivery Footprint
Headquartered in Budapest, Hungary, the company operates using an onshore and nearshore delivery model. It serves clients across Europe and beyond, with teams capable of working in remote or hybrid environments depending on client needs.
Certifications
ISO 18295
ISO 27001
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Callfactory Csoport
?
Callfactory Csoport specializes in customer experience and contact center solutions. Their primary offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide outbound telesales and retention services, as well as sales chat and live demonstrations. Their capabilities also extend to live chat and messaging support, ensuring a comprehensive service suite tailored to enhance customer engagement.
What additional services does
Callfactory Csoport
provide?
When was
Callfactory Csoport
founded?
Founded in 2009, Callfactory Csoport has been in operation for approximately 15 years. Since its establishment, the company has grown to become a recognized provider of contact center services in Hungary and beyond, emphasizing quality and customer satisfaction.
What industry verticals does
Callfactory Csoport
serve?
Callfactory Csoport serves a diverse range of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, as well as Travel, Hospitality & Leisure. This broad industry focus allows them to tailor their services to meet specific sector needs effectively.
What delivery model does
Callfactory Csoport
offer?
Callfactory Csoport employs both onshore and nearshore delivery models to provide its services. The onshore model means that services are delivered from within the same country, while the nearshore model involves providing services from nearby countries. This approach allows the company to maintain high-quality standards and flexibility while optimizing costs for their clients.
How many employees and/or seats does
Callfactory Csoport
have?
Callfactory Csoport has a workforce ranging from 11 to 50 employees. This size allows them to maintain a close-knit team that is capable of adapting quickly to client needs, fostering a personalized approach to service delivery.
Can
Callfactory Csoport
be considered a good service provider for startups?
Can
Callfactory Csoport
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) will find Callfactory Csoport to be a strong partner due to their scalable services and commitment to operational efficiency. The diverse service portfolio, which includes inbound support and outbound telesales, is designed to help SMBs grow and retain customers effectively. Their ability to adapt to varying client needs ensures that SMBs receive personalized attention and support as they scale.
Can
Callfactory Csoport
be considered a good service provider for enterprises?
While Callfactory Csoport's services can cater to enterprises, their strength lies more prominently with SMBs and startups. However, their robust delivery models and impressive certifications, such as ISO 18295 and ISO 27001, indicate a commitment to quality and reliability that can appeal to larger organizations. Enterprises looking for a partner that emphasizes operational efficiency and customer satisfaction may find Callfactory Csoport to be a suitable option.
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