Callcom
Customer Experience and Contact Center
Callcom is a leading BPO provider that delivers customer experience and contact center solutions for healthcare, insurance, technology, retail, and gaming sectors, known for its commitment to excellence and technology-driven solutions.
Size
51-200
Public
Mission
To help businesses stay in touch with their customers through effective call traffic management, driving higher sales volumes and improved customer satisfaction.
About
Callcom offers customer experience and contact center solutions along with inbound customer support, technical support, and outbound telesales for clients in healthcare, insurance, technology, retail, and gaming. The company operates using a nearshore delivery model and supports North American clients.
It is recognized for its tailored action plans for every campaign, with a focus on measurable results and long-term client relationships that drive business growth.
Services
Callcom provides customer experience and contact center solutions supported by inbound customer support, technical support, and outbound telesales. These services cover various channels, including voice, email, and web chat, and are tailored to support client needs for effective customer engagement and sales generation.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Upsell / Cross-sell Campaigns
Lead Research & List Building
Industries Served
The company serves clients in healthcare, insurance, technology, retail, and gaming. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring a comprehensive approach to customer interaction management.
Unique Stregths
Callcom is known for its commitment to excellence and technology-driven solutions, offering clients actionable insights and tailored action plans for each campaign. Its approach includes leveraging the latest technologies and a bilingual workforce, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Nuevo León, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Insurance
Technology & SaaS
Retail & e-Commerce
Gaming & Entertainment
Clients
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What's the main service provided by
Callcom
?
Callcom specializes in providing customer experience and contact center solutions, primarily focusing on inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, the company offers outbound telesales and retention services, upsell and cross-sell campaigns, as well as lead research and list building. This comprehensive suite of services ensures that they can effectively meet diverse client needs across various channels, enhancing customer engagement and driving sales.
What additional services does
Callcom
provide?
When was
Callcom
founded?
Established in 1997, Callcom has been in operation for over 26 years. Since its inception, the company has dedicated itself to improving customer interaction through innovative solutions in the contact center space.
What industry verticals does
Callcom
serve?
Callcom serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Technology & SaaS, Retail & e-Commerce, and Gaming & Entertainment. This broad industry focus allows them to tailor their services according to the specific needs and challenges faced by clients in these sectors.
What delivery model does
Callcom
offer?
Callcom utilizes a nearshore delivery model, which means that their services are provided from a location close to their North American clients. This approach not only facilitates effective communication and collaboration but also allows for cultural alignment and time zone advantages, ensuring timely and efficient service delivery.
How many employees and/or seats does
Callcom
have?
Callcom has a workforce comprising between 51 and 200 employees. This size enables them to maintain a personalized approach while also being scalable enough to handle varying client demands and project sizes.
Can
Callcom
be considered a good service provider for startups?
While Callcom offers a robust range of services that could be beneficial to startups, its size and operational scope suggest it may be better suited for small to medium businesses looking for established support. Startups may find value in their customer experience solutions, but they should consider whether the tailored approaches fit their specific growth stage and budget constraints.
Can
Callcom
be considered a good service provider for SMBs?
Callcom is well-positioned to support small and medium businesses, offering scalable services that can adapt to their evolving needs. With a focus on customer experience and effective call management, SMBs can leverage Callcom's expertise to enhance customer engagement and drive sales growth, making it a suitable partner for businesses looking to expand.
Can
Callcom
be considered a good service provider for enterprises?
Callcom's capabilities suggest a strong alignment with the needs of larger enterprises. Their experience across multiple industries, combined with a commitment to technology-driven solutions, positions them well to handle the complexities of enterprise-level operations. The nearshore delivery model further enhances their reliability and responsiveness, making them a viable choice for large companies seeking sophisticated customer engagement solutions.
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