Callcare
Customer Experience and Contact Center
CallCare is a UK-based BPO company that provides omnichannel customer experience solutions for healthcare, public, and private sectors, known for its responsive and professional call handling services.
Size
51-200
Private
under-1m
Mission
To provide responsive, courteous, and professional call handling that respects clients' brand integrity.
About
CallCare offers omnichannel customer experience solutions along with incident management and helpdesk support for clients in healthcare, public, and private sectors. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its flexibility and scalability, with a mission to provide high-quality service that aligns with clients' brand integrity.
Services
CallCare provides omnichannel customer experience solutions supported by incident management and helpdesk services. These services include inbound customer support, outbound telesales, and multilingual support, covering various communication channels tailored to support client needs in a seamless manner.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, public, and private sectors. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring a robust and responsive communication framework.
Unique Stregths
CallCare is known for its professional and courteous call handling, offering clients a scalable and flexible approach to customer service. Its operational practices include a 24/7 support structure and a commitment to brand consistency, which help deliver high-quality service at scale.
Delivery Footprint
Headquartered in London, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in remote environments to seamlessly integrate with clients' internal operations.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Callcare
?
Callcare specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on providing inbound customer support, complemented by a range of sub-services including outbound telesales, multilingual support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging assistance, email support, as well as order management and fulfillment. This comprehensive suite of services is designed to cater to the diverse needs of clients across various communication channels.
What additional services does
Callcare
provide?
When was
Callcare
founded?
Established in 1998, Callcare has been in operation for over 25 years. Since its inception, the company has dedicated itself to refining its customer service practices and adapting to the evolving demands of its clients, particularly in the healthcare, public, and private sectors.
What industry verticals does
Callcare
serve?
Callcare serves a diverse array of industries, focusing primarily on Healthcare & Life Sciences, Government & Public Sector, and Non-Profit & NGOs. Their tailored services align well with the specific needs of these sectors, ensuring effective communication and support.
What delivery model does
Callcare
offer?
Callcare employs an onshore delivery model, meaning that their services are provided from within the UK. This approach allows for closer integration with clients' operations and ensures compliance with local regulations and standards. Onshore delivery typically enhances communication and responsiveness, contributing to higher service quality.
How many employees and/or seats does
Callcare
have?
Callcare operates with a workforce of between 51 and 200 employees. This size allows the company to maintain a balance between personalized service and the ability to scale operations as needed, ensuring they can meet the varying demands of their clients.
Can
Callcare
be considered a good service provider for startups?
While Callcare has the capabilities to support startups, its service offerings and workforce size are potentially more beneficial for small to medium-sized businesses. Startups may find value in Callcare's strong focus on customer experience and brand integrity; however, they should consider whether the level of service aligns with their specific growth and operational needs.
Can
Callcare
be considered a good service provider for SMBs?
Callcare presents a solid service option for small and medium businesses (SMBs) due to its flexible and scalable approach to customer service. With a comprehensive suite of offerings, SMBs can leverage Callcare’s expertise in customer support to enhance their own customer relationships and operational efficiency. The company’s commitment to responsive service aligns well with the dynamic needs of growing businesses.
Can
Callcare
be considered a good service provider for enterprises?
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