Callandcom
Customer Experience and Contact Center
CALL.COM TELECOM LIMITED is a private telecommunications company that provides customer experience and contact center solutions for various sectors, known for its commitment to innovative telecom services.
Size
1-10
Private
Mission
To deliver innovative and reliable telecom services.
About
CALL.COM TELECOM LIMITED offers customer experience and contact center solutions along with inbound customer support, technical support, order management, and outbound telesales for clients in gaming, insurance, healthcare, retail, and telecommunications. The company operates using an offshore, nearshore, and onshore delivery model and supports diverse client needs.
It is recognized for its dedication to leveraging cutting-edge technology, with a focus on enhancing communication capabilities across multiple sectors.
Services
CALL.COM TELECOM LIMITED provides customer experience and contact center solutions, supported by inbound customer support, technical support, order management, and outbound telesales. These services cover various channels, including voice, email, and chat, and are tailored to support the communication needs of clients across different sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in gaming, insurance, healthcare, retail, and telecommunications. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CALL.COM TELECOM LIMITED is known for its commitment to innovative telecom services, offering clients reliable and advanced communication solutions. Its approach includes leveraging cutting-edge technology to enhance service quality, ensuring that clients receive tailored solutions that meet their evolving needs.
Delivery Footprint
Headquartered in Northwood, England, the company operates using offshore, nearshore, and onshore delivery models. It serves clients across various regions, with teams working in flexible environments to meet client requirements.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Callandcom
?
Callandcom specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment services, as well as outbound telesales and retention strategies. Additionally, they offer multilingual support to cater to a diverse clientele, ensuring effective communication across various channels.
What additional services does
Callandcom
provide?
When was
Callandcom
founded?
Callandcom was established in 2022, marking its entry into the business landscape just two years ago. Despite being a relatively new player in the industry, the company has swiftly positioned itself to offer innovative solutions in customer experience and contact center services.
What industry verticals does
Callandcom
serve?
Callandcom serves a diverse range of industries, including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This broad industry focus allows the company to tailor its services to meet the unique needs and challenges of various sectors.
What delivery model does
Callandcom
offer?
Callandcom employs a flexible delivery model comprising offshore, nearshore, and onshore services. Offshore refers to services provided from a different country, often for cost efficiency; nearshore involves operations in nearby countries, typically for ease of communication and collaboration; while onshore indicates services delivered within the client's own country. This versatile approach allows Callandcom to adapt to different client needs and preferences effectively.
How many employees and/or seats does
Callandcom
have?
Callandcom has a small workforce, with a total of 1 to 10 employees. This limited size suggests a focused and agile team, which can be advantageous for delivering personalized services and maintaining strong client relationships.
Can
Callandcom
be considered a good service provider for startups?
While Callcom Contact Center offers a wide array of services that can be beneficial to startups, its operational scale and service offerings may be more suited to businesses that are looking for a partner with established processes. Startups may find value in their customer support and data management services, but they should consider whether their specific needs align with the company’s capabilities and expertise.
Can
Callandcom
be considered a good service provider for SMBs?
Callandcom is well-suited for small and medium businesses (SMBs) looking for reliable customer support solutions. With a diverse service portfolio that includes inbound and outbound support, as well as technical assistance, the company can provide SMBs with the scalability and flexibility needed to grow. Their commitment to leveraging cutting-edge technology also ensures that SMBs receive high-quality service that can adapt as their needs evolve.
Can
Callandcom
be considered a good service provider for enterprises?
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