Call2Customers
Customer Experience and Contact Center
Call2Customers is an established outsourced call center service provider that provides customer experience and contact center solutions for healthcare and life sciences, known for its innovative technology integration and 24/7 service support.
Size
11-50
Private
1m-10m
Mission
About
Call2Customers offers customer experience and contact center solutions along with back-office operations for clients in healthcare and life sciences. The company operates using an offshore model and supports international clients primarily in the USA, UK, and Canada.
It is recognized for its commitment to quality and operational excellence, with a robust workforce and advanced technological capabilities that enhance client communication and service delivery.
Services
Call2Customers provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, and data entry & processing. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Knowledge-Base Maintenance
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small businesses, large enterprises, and startups with services aligned to industry-specific requirements and technology platforms such as cloud-based dialers and CRM integrations.
Unique Stregths
Call2Customers is known for its innovative technology integration and ability to provide 24/7 service support, offering clients a scalable workforce and timely results. Its approach includes leveraging advanced tools for enhanced communication and operational monitoring, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the National Capital Region of Delhi, India, the company operates using an offshore delivery model. It serves clients across the USA, Canada, the UK, and other countries, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Call2Customers
?
Call2Customers specializes in providing comprehensive customer experience and contact center solutions, complemented by a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, data entry and processing, as well as knowledge-base maintenance and quality assurance. This diverse service portfolio is designed to enhance client satisfaction and operational efficiency across various communication channels.
What additional services does
Call2Customers
provide?
When was
Call2Customers
founded?
Call2Customers was established in 2011, marking over a decade of experience in the customer service industry. Since its inception, the company has grown to adapt to the evolving needs of its clients, particularly in the healthcare and life sciences sectors, solidifying its reputation for quality and operational excellence.
What industry verticals does
Call2Customers
serve?
Call2Customers serves clients primarily in the healthcare and life sciences sectors. This industry focus allows the company to tailor its services to meet specific requirements and challenges faced by businesses operating in these critical fields.
What delivery model does
Call2Customers
offer?
Call2Customers operates using an offshore delivery model, which involves providing services from a different country than where the client is based. This approach allows the company to leverage cost efficiencies while ensuring high-quality support. By utilizing teams that work remotely, Call2Customers can effectively meet diverse client needs across various international markets.
How many employees and/or seats does
Call2Customers
have?
Call2Customers has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service while still being agile enough to respond to client demands effectively.
Can
Call2Customers
be considered a good service provider for startups?
For startups, Callandcom can be an excellent service provider due to its tailored customer experience solutions and flexible delivery methods. Their ability to adapt services to the specific needs of early-stage companies allows startups to enhance their customer support without incurring heavy overhead costs. The company's focus on innovative telecom services can also help startups establish a strong communication strategy from the outset.
Can
Call2Customers
be considered a good service provider for SMBs?
Call2Customers is well-equipped to support small and medium-sized businesses looking for reliable customer service solutions. The company's scalable service offerings and expertise in the healthcare sector enable SMBs to enhance their customer interactions while maintaining operational flexibility. This adaptability is crucial for businesses aiming for growth and efficiency in a competitive landscape.
Can
Call2Customers
be considered a good service provider for enterprises?
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