Call2Customer
Customer Experience and Contact Center
Call2Customer is a leading BPO service provider that provides customer experience and contact center solutions for banking, financial services, and manufacturing, known for its innovative approach and commitment to client growth.
Size
11-50
Private
Mission
To help global businesses grow through expert call center and BPO services.
About
Call2Customer offers customer experience and contact center solutions along with back-office operations for clients in banking, financial services, and manufacturing. The company operates using an offshore model and supports clients globally, including the USA, Canada, UK, Spain, and Hong Kong.
It is recognized for its comprehensive service offerings and a dedicated workforce, with a strong emphasis on professionalism and tailored solutions that enable clients to focus on their core business.
Services
Call2Customer provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, technical support, email support, live chat and messaging support, billing and invoicing, and order management and fulfillment. These services cover various channels and are tailored to support client needs in managing customer interactions and enhancing operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Billing & Invoicing
Order Management & Fulfilment
Market & Competitive Intelligence
Industries Served
The company serves clients in banking, financial services, and manufacturing. It has experience supporting small businesses, large enterprises, and startups with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Call2Customer is known for its innovative business strategies and significant client growth, offering clients a cost-effective and professional partnership. Its approach includes structured operations into specialized vertical business lines, ensuring expert service delivery and operational excellence.
Delivery Footprint
Headquartered in the National Capital Region of Delhi, India, the company operates using an offshore delivery model. It serves clients across multiple geographies, with a flexible and scalable workforce available 24/7 to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Call2Customer
?
Call2Customer specializes in delivering exceptional customer experience and contact center solutions. Their offerings extend to various sub-services including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as email support. They also provide live chat and messaging support, billing and invoicing services, and effective order management and fulfillment, ensuring a comprehensive approach to handling customer interactions and enhancing operational efficiency.
What additional services does
Call2Customer
provide?
In addition to their core offerings in customer experience and contact center solutions, Call2Customer provides back-office operations. This includes support services that enhance efficiency and allow their clients to focus on their primary business activities, demonstrating their commitment to comprehensive service delivery.
When was
Call2Customer
founded?
Call2Customer was established in 2011, marking over a decade of experience in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality customer experience and back-office solutions, establishing itself as a reliable partner for various businesses worldwide.
What industry verticals does
Call2Customer
serve?
Call2Customer serves multiple industries with a primary focus on Banking & Financial Services and Manufacturing & Industrial sectors. Their tailored services cater to the specific needs of these industries, ensuring that they align with the unique operational requirements and challenges faced by their clients.
What delivery model does
Call2Customer
offer?
Call2Customer operates using an offshore delivery model, which means that their services are provided from a location outside the client's country, allowing for cost-effective solutions while maintaining high-quality standards. This model supports 24/7 operations and offers flexibility in scaling services to meet the diverse needs of clients across various geographies.
How many employees and/or seats does
Call2Customer
have?
Call2Customer has a dedicated workforce consisting of between 11 to 50 employees. This size enables the company to maintain a close-knit team that can deliver personalized service while also being agile enough to adapt to the varying demands of their clients.
Can
Call2Customer
be considered a good service provider for startups?
Call2Customers can be a suitable service provider for startups, particularly those in the healthcare and life sciences industries. With their tailored service offerings and flexible offshore model, startups can benefit from cost-effective solutions that allow them to scale operations without the burden of extensive overhead. The company's experience with various business sizes positions it well to cater to the unique challenges faced by new ventures.
Can
Call2Customer
be considered a good service provider for SMBs?
Call2Customer is well-suited to support small and medium businesses, as their range of services is designed to cater to the specific needs of these organizations. With a focus on growth and operational flexibility, they can provide the necessary support that SMBs require to thrive in competitive markets.
Can
Call2Customer
be considered a good service provider for enterprises?
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