Call24
Customer Experience and Contact Center
Call24 Communications Inc is a family-owned business that provides customer experience and contact center solutions for healthcare and property management, known for its personalized service and extensive training programs.
Size
1-10
Public
under-1m
Mission
About
Call24 Communications Inc offers customer experience and contact center solutions along with live chat support and order management for clients in healthcare and property management. The company operates using an onshore model and supports businesses across California.
It is recognized for its commitment to high-quality service delivery, with a team of highly trained agents dedicated to enhancing customer loyalty and satisfaction.
Services
Call24 Communications Inc provides customer experience and contact center solutions supported by live chat support and order management services. These services cover inbound call handling, real-time chat support, and order taking, and are tailored to support various client needs including urgent dispatch and customer engagement.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and property management. It has experience supporting small to enterprise-level businesses with services aligned to industry-specific requirements, ensuring that each engagement is handled with professionalism and care.
Unique Stregths
Call24 Communications Inc is known for its personalized customer interactions, offering clients a dedicated team that acts as an extension of their business. Its approach includes extensive training programs for agents, ensuring high-quality service and customer satisfaction, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Pleasant Hill, California, the company operates using an onshore delivery model. It serves clients across the greater San Francisco Bay Area, with teams working in a virtual environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Call24
?
Call24 specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, live chat and messaging support, as well as order management and fulfillment services. These services are designed to enhance client interactions and streamline customer engagement, ensuring that businesses receive the assistance they need in a timely and efficient manner.
What additional services does
Call24
provide?
When was
Call24
founded?
Founded in 1985, Call24 has been operating for nearly 40 years, establishing itself as a reliable name in the BPO sector. Over the decades, the company has adapted to changing market needs while maintaining a strong focus on customer satisfaction and service quality.
What industry verticals does
Call24
serve?
Call24 serves clients in the Healthcare & Life Sciences and Real Estate & Property Management sectors. This industry focus allows them to tailor their services to meet specific needs, ensuring that they provide the highest level of support and engagement for their clients.
What delivery model does
Call24
offer?
Call24 employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for greater control over service quality and enables closer communication with clients. In addition, they utilize a work-from-home or virtual setup, ensuring flexibility and responsiveness to client needs.
How many employees and/or seats does
Call24
have?
Call24 operates with a small team, having between 1 to 10 employees. This size allows for a highly personalized service approach, as they can dedicate attention to each client and foster strong relationships.
Can
Call24
be considered a good service provider for startups?
While Call24's small team size may pose challenges for startups seeking scalability, their specialized services in customer experience and contact centers can be beneficial for new businesses looking to establish a strong customer support foundation. Their tailored approach ensures that startups can receive the focused assistance they need during their growth phase.
Can
Call24
be considered a good service provider for SMBs?
Call24 is particularly well-suited for small to medium-sized businesses due to its personalized service model and flexibility in handling various customer engagement needs. Their experience in industries like healthcare and property management positions them to effectively support SMBs seeking to enhance customer loyalty and satisfaction without the overhead of larger firms.
Can
Call24
be considered a good service provider for enterprises?
Given its limited employee base and revenue, Call24 may face challenges in meeting the extensive demands of large enterprises. While they offer valuable services, larger companies may require more comprehensive solutions and scalable operations that a small provider might struggle to deliver consistently.
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