Call Waves Solutions Finland Oy
Customer Experience and Contact Center
Call Waves Solutions Finland Oy is an innovative BPO firm that provides customer experience and contact center solutions for various industries, known for its commitment to quality customer interactions and advanced technology integration.
Size
51-200
Public
Mission
To help companies enhance their business competitiveness by creating positive movement at the customer interface.
About
Call Waves Solutions Finland Oy offers customer experience and contact center solutions along with sales process optimization and digital transformation services for clients across multiple sectors. The company operates using an onshore model and primarily supports the Finnish market.
It is recognized for its focus on enhancing customer engagement, with a dedicated team managing millions of customer interactions annually to drive business growth and satisfaction.
Services
Call Waves Solutions Finland Oy provides customer experience and contact center solutions supported by sales process optimization and digital transformation services. These services cover both traditional and digital channels, tailored to enhance customer interactions and support business growth.
Capabilities
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Industries Served
The company serves clients across various industries, focusing on those seeking to improve customer service and sales processes. It has experience supporting businesses with services aligned to their specific requirements, ensuring effective engagement across all communication platforms.
Unique Stregths
Call Waves is known for its commitment to quality customer interactions, emphasizing emotional connection and attentive service. Its approach includes a blend of human interaction and modern technology, which helps deliver superior customer experiences and measurable results for clients.
Delivery Footprint
Headquartered in Varkaus, Finland, the company operates using an onshore delivery model. It primarily serves clients within the Finnish market, with a dedicated team that manages over three million customer interactions annually.
Certifications
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Verticals
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Clients
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What's the main service provided by
Call Waves Solutions Finland Oy
?
Call Waves Solutions Finland Oy specializes in customer experience and contact center solutions. In addition to these main offerings, the company also provides services in CX consulting and journey mapping, along with customer and marketing analytics. This comprehensive suite of services is designed to enhance client interactions and support overall business growth across various sectors.
What additional services does
Call Waves Solutions Finland Oy
provide?
When was
Call Waves Solutions Finland Oy
founded?
Founded in the year 2000, Call Waves Solutions Finland Oy has been operating for approximately 24 years. Since its establishment, the company has focused on delivering exceptional customer experience solutions and enhancing business competitiveness within the Finnish market.
What industry verticals does
Call Waves Solutions Finland Oy
serve?
What delivery model does
Call Waves Solutions Finland Oy
offer?
Call Waves Solutions Finland Oy utilizes an onshore delivery model, meaning that all services are provided from within the country, specifically Finland. This approach allows the company to maintain close proximity to its clients, ensuring better communication, cultural alignment, and a more tailored service experience.
How many employees and/or seats does
Call Waves Solutions Finland Oy
have?
Call Waves Solutions Finland Oy has a workforce ranging between 51 to 200 employees, which positions it as a medium-sized company. This size enables them to maintain a dedicated team that effectively manages millions of customer interactions each year, delivering personalized service and support.
Can
Call Waves Solutions Finland Oy
be considered a good service provider for startups?
Call Web Solutions can be a suitable service provider for startups, particularly those that require flexible and scalable digital solutions. With their diverse range of services and a commitment to client satisfaction, they are well-equipped to assist new businesses in establishing a strong online presence and navigating the digital landscape.
Can
Call Waves Solutions Finland Oy
be considered a good service provider for SMBs?
Call Waves Solutions Finland Oy is well-suited for small and medium businesses seeking to enhance their customer engagement and sales processes. With a focus on tailored solutions and a commitment to quality interactions, the company can provide the flexibility and support necessary for SMBs to grow and thrive in competitive markets.
Can
Call Waves Solutions Finland Oy
be considered a good service provider for enterprises?
For enterprises and large companies, Call Waves Solutions Finland Oy presents a reliable option. With its extensive experience in managing high volumes of customer interactions and a strong emphasis on quality service, the company is equipped to meet the sophisticated needs of larger organizations looking for dependable customer experience solutions.
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