Call Solutions Hub specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention services, and technical support at both tier 1 and 2 levels. Additionally, they provide multilingual support, live chat and messaging assistance, email support, data entry and processing, as well as order management and fulfillment. Each service is designed to effectively enhance communication and meet the diverse needs of their clients across multiple interaction channels.

In addition to their core customer experience and contact center solutions, Call Solutions Hub offers essential back-office operations and sales lead-generation services. These additional capabilities extend their service portfolio, ensuring that clients receive comprehensive support that goes beyond conventional customer interaction.

Established in 2018, Call Solutions Hub has been operating for approximately six years. Since its inception, the company has focused on providing innovative customer communication solutions, leveraging technology to meet the evolving demands of its clients.

Call Solutions Hub caters to a variety of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Gaming & Entertainment, and Travel, Hospitality & Leisure. Their experience in these sectors allows them to offer tailored services that align with specific industry requirements.

Call Solutions Hub employs a flexible delivery model that includes onshore, nearshore, and offshore services. Onshore delivery means providing services within the same country as the client, while nearshore refers to delivering services from a neighboring country. Offshore delivery involves providing services from a distant location, often to benefit from cost efficiencies. This diverse approach allows them to meet the varied needs of clients across different regions effectively.

For small and medium businesses, Call Solutions Hub presents a strong service option due to its scalable service offerings. Their extensive experience across various industries allows them to cater to the unique needs of SMBs, helping them enhance customer engagement and operational efficiency. The ability to provide support through different delivery models further ensures that SMBs can access quality services that align with their budgetary constraints.

Call Solutions Hub is well-equipped to serve enterprises and large companies, given their robust service portfolio and commitment to quality. With their recognition as a recipient of the Best Technology Leadership award, they demonstrate their capability to deliver sophisticated solutions that meet the demands of larger organizations. Their diverse delivery methods also ensure reliability and the ability to manage extensive operations across various regions.