Call Point Business Solutions
Customer Experience and Contact Center
Call Point Business Solutions Ltd. is an international call center that provides customer experience and contact center services for SMEs and various industries, known for its commitment to affordability and high-quality support.
Size
over-10K
Public
over-1b
Mission
To share the success of clients.
About
Call Point Business Solutions Ltd. offers customer experience and contact center services along with back-office operations and sales lead-generation services for clients in retail, e-commerce, and non-profit sectors. The company operates using an offshore model and supports businesses primarily in Australia, the UK, the USA, and Canada.
It is recognized for its cost-effective solutions, with a focus on delivering tailored services that enhance client satisfaction and operational efficiency.
Services
Call Point Business Solutions Ltd. provides customer experience and contact center services supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales and retention, multilingual support, technical support (Tier 1/2), and appointment setting. Each solution is designed to enhance client engagement and operational efficiency, tailored to meet the specific needs of businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in retail, e-commerce, and non-profit sectors. It has experience supporting small, medium, and large enterprises with services aligned to industry-specific requirements, ensuring adaptability to various business models and technologies.
Unique Stregths
Call Point is known for its affordability and reliability, offering clients high-quality BPO services at competitive rates. Its approach includes a commitment to client satisfaction and customized solutions, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Dhaka, Bangladesh, the company operates using an offshore delivery model. It serves clients across Australia, the UK, the USA, and Canada, with teams working in remote environments to accommodate diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Non-Profit & NGOs
Clients
Amazon
Honda Cars
LG
Transplace
Spectrum
World Vision
What's the main service provided by
Call Point Business Solutions
?
Call Point Business Solutions specializes in providing customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, multilingual support, technical support at both Tier 1 and Tier 2 levels, and appointment setting. These services are designed to enhance client engagement and improve operational efficiency, tailored to meet the unique needs of each business they serve.
What additional services does
Call Point Business Solutions
provide?
When was
Call Point Business Solutions
founded?
Established in 2002, Call Point Business Solutions has been in operation for over 22 years. Since its inception, the company has grown significantly and has developed a strong reputation in the business process outsourcing industry, committed to delivering high-quality services to its clients.
What industry verticals does
Call Point Business Solutions
serve?
Call Point Business Solutions serves a diverse range of industries, specifically focusing on the Retail & e-Commerce and Non-Profit & NGOs sectors. This targeted approach enables them to tailor their services to meet the specific demands and challenges faced by businesses in these verticals.
What delivery model does
Call Point Business Solutions
offer?
Call Point Business Solutions employs an offshore delivery model to provide its services. This means that the company operates from a different country than where its clients are based, allowing for cost-effective solutions while maintaining high-quality service delivery. The offshore model enables them to tap into a skilled workforce in Bangladesh, which can efficiently cater to the needs of clients in various regions, including Australia, the UK, the USA, and Canada.
How many employees and/or seats does
Call Point Business Solutions
have?
Call Point Business Solutions boasts a workforce of over 10,000 employees. This substantial team size allows the company to effectively manage a wide range of client needs and scale its operations to support various projects, ensuring they can deliver consistent and reliable service.
Can
Call Point Business Solutions
be considered a good service provider for startups?
While Call Waves Solutions Finland Oy offers valuable services that could benefit startups, its medium size and established market presence may not make it the most agile choice for very early-stage companies. However, startups looking for comprehensive customer experience and contact center solutions may find the company's expertise and onshore delivery model to be advantageous as they scale their operations.
Can
Call Point Business Solutions
be considered a good service provider for SMBs?
Call Point Business Solutions is well-positioned to serve small and medium businesses (SMBs). With a comprehensive service portfolio that includes customer support and lead-generation services, the company offers flexible solutions that can adapt to the unique requirements of smaller enterprises. Their experience in supporting diverse businesses allows them to provide tailored services that help SMBs enhance their customer engagement and operational efficiency.
Can
Call Point Business Solutions
be considered a good service provider for enterprises?
For enterprises and large companies, Call Point Business Solutions presents a strong service offering. Their extensive experience and large workforce enable them to manage complex and high-volume projects effectively. Furthermore, their offshore delivery model ensures that they can provide reliable and cost-efficient solutions, making them a suitable partner for large organizations looking to enhance their customer experience and operational capabilities.
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