Call Net
Customer Experience and Contact Center
CallNET Answering Service is a reliable BPO company that provides customer experience and contact center solutions for healthcare, utilities, and education, known for its U.S.-based support and 24/7 availability.
Size
1-10
Private
1m-10m
Mission
To ensure that no call or opportunity goes unanswered through professional and personalized customer engagement.
About
CallNET Answering Service offers customer experience and contact center solutions along with inbound customer support and appointment setting for clients in healthcare, utilities, and education. The company operates using a work-from-home and offshore model and supports businesses of all sizes across the United States.
It is recognized for its commitment to personalized customer engagement, with a focus on ensuring that no call or opportunity goes unanswered.
Services
CallNET Answering Service provides customer experience and contact center solutions supported by inbound customer support and appointment setting services. These services cover voice and digital channels, tailored to support businesses in managing customer communications effectively.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients in healthcare, utilities, and education. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring compliance and quality in customer interactions.
Unique Stregths
CallNET is known for its U.S.-based support and 24/7 availability, offering clients a reliable and professional answering service. Its approach includes customized call handling protocols that reflect clients’ unique brand voices, ensuring consistency and quality in customer engagement.
Delivery Footprint
Headquartered in Wilmington, North Carolina, the company operates using a work-from-home and offshore delivery model. It serves clients across the United States, with teams working remotely to ensure round-the-clock service availability.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Energy & Utilities
Education & EdTech
Clients
No items found.
What's the main service provided by
Call Net
?
Call Net specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support and appointment setting, designed to enhance client communication and engagement. By leveraging these services, Call Net ensures that businesses can manage customer inquiries effectively, providing personalized interactions across various communication channels.
What additional services does
Call Net
provide?
When was
Call Net
founded?
Call Net was established in 1987, which means it has been operating for over 36 years. Since its inception, the company has focused on developing innovative customer service solutions that cater to the evolving needs of clients across diverse industries.
What industry verticals does
Call Net
serve?
Call Net serves a range of industries, specifically focusing on Healthcare & Life Sciences, Energy & Utilities, and Education & EdTech. This targeted approach allows them to tailor their services to meet the unique requirements and compliance standards of each sector, ensuring high-quality customer interactions.
What delivery model does
Call Net
offer?
Call Net employs a flexible delivery model that includes both work-from-home and offshore solutions. The work-from-home approach allows for a distributed workforce, providing 24/7 support while maintaining operational efficiency. Offshore services enable the company to leverage global resources, ensuring that clients receive consistent and reliable customer engagement regardless of their location.
How many employees and/or seats does
Call Net
have?
Call Net operates with a small team of 1 to 10 employees. This size facilitates a close-knit working environment, allowing for agility and personalized service in handling customer interactions.
Can
Call Net
be considered a good service provider for startups?
For startups, Call Net can be a valuable service provider due to its focus on personalized customer engagement and flexible service offerings. With their ability to scale support based on the needs of fledgling businesses, startups can benefit from tailored inbound customer support and appointment setting services that help build a strong initial customer base.
Can
Call Net
be considered a good service provider for SMBs?
Call Net is well-suited for small and medium businesses looking for reliable customer service solutions. Their emphasis on customized call handling and 24/7 availability allows SMBs to engage with their customers effectively, fostering growth and enhancing customer satisfaction. The scalable nature of their services means that as these businesses expand, they can easily adapt their customer support strategies to meet increasing demands.
Can
Call Net
be considered a good service provider for enterprises?
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