Call Management 24 By 7 Contact Centre
Customer Experience and Contact Center
On Call Centre is a leading call centre that provides customer experience and contact center solutions for healthcare, insurance, banking, retail, telecommunications, and travel, known for its 50 years of industry expertise.
Size
11-50
Private
1m-10m
Mission
To provide professional, reliable, and customized communication solutions for businesses requiring after-hours support and ensuring every customer call is answered with care.
About
On Call Centre offers customer experience and contact center solutions along with inbound customer support, outbound telesales, multilingual support, and technical support for clients in healthcare, insurance, banking, retail, telecommunications, and travel. The company operates using an offshore model and supports clients globally.
It is recognized for its extensive experience in message management, with a dedicated team that ensures reliable and professional client communication.
Services
On Call Centre provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, multilingual support, and technical support. These services cover various communication channels, including phone, email, and live chat, and are tailored to support businesses that require after-hours assistance and urgent caller management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, insurance, banking, retail, telecommunications, and travel. It has experience supporting businesses of various sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
On Call Centre is known for its longevity in the industry, offering clients stability and expertise. Its approach includes tailored solutions to meet unique client needs, ensuring that every customer interaction is handled with care and professionalism.
Delivery Footprint
Headquartered in Canada, the company operates using an offshore delivery model. It serves clients across various regions, providing 24/7 support with teams that are dedicated to enhancing customer experience.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Call Management 24 By 7 Contact Centre
?
Call Management 24 By 7 Contact Centre specializes in customer experience and contact center solutions. Their primary offering includes inbound customer support, complemented by outbound telesales and retention services. Additionally, they provide multilingual support, technical assistance at both Tier 1 and Tier 2 levels, and various communication options such as live chat, messaging, and email support, ensuring comprehensive service coverage for their clients.
What additional services does
Call Management 24 By 7 Contact Centre
provide?
In addition to their core customer experience and contact center solutions, Call Management 24 By 7 Contact Centre also offers back-office operations and sales and lead-generation services. This expanded service portfolio enables them to support clients with various business processes beyond customer interactions.
When was
Call Management 24 By 7 Contact Centre
founded?
Call Management 24 By 7 Contact Centre was established in 1971, marking over 50 years of experience in the industry. Since its inception, the company has developed a reputation for providing reliable and professional communication solutions tailored to meet the needs of businesses seeking after-hours support.
What industry verticals does
Call Management 24 By 7 Contact Centre
serve?
The company serves a diverse range of industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, Retail & e-Commerce, Telecommunications & Media, and Travel. This broad industry focus enables Call Management 24 By 7 Contact Centre to tailor their services to meet the unique demands of each sector.
What delivery model does
Call Management 24 By 7 Contact Centre
offer?
Call Management 24 By 7 Contact Centre operates using an offshore delivery model, which means that their services are provided from locations outside of the client's country. This approach allows the company to offer cost-effective solutions while maintaining high-quality support. By leveraging teams across different regions, they ensure round-the-clock availability and prompt assistance for their clients.
How many employees and/or seats does
Call Management 24 By 7 Contact Centre
have?
Call Management 24 By 7 Contact Centre employs a workforce ranging from 11 to 50 individuals. This size allows for a close-knit team environment, fostering collaboration and ensuring that clients receive personalized attention and tailored solutions.
Can
Call Management 24 By 7 Contact Centre
be considered a good service provider for startups?
Can
Call Management 24 By 7 Contact Centre
be considered a good service provider for SMBs?
Call Management 24 By 7 Contact Centre is well-suited for small and medium businesses. Their flexible service offerings and commitment to customized solutions allow SMBs to access professional support that scales with their needs. The company's extensive experience across multiple industries ensures that they can meet the unique challenges faced by smaller enterprises, facilitating growth and enhancing customer engagement.
Can
Call Management 24 By 7 Contact Centre
be considered a good service provider for enterprises?
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