Call Management
Customer Experience and Contact Center
Call Management is a professional contact management service provider that provides customer experience and contact center solutions for retail and healthcare industries, known for its 24/7 availability and highly trained staff.
Size
1-10
Private
Mission
To handle customer contact with professionalism and courtesy, maximizing every business opportunity to its full potential.
About
Call Management offers customer experience and contact center solutions along with telephone answering and email support for clients in retail and healthcare. The company operates using an onshore model and supports small and medium-sized enterprises.
It is recognized for its commitment to best-in-class customer service, with a team of professionally trained personal assistants ensuring every customer interaction is handled with care and professionalism.
Services
Call Management provides customer experience and contact center solutions supported by telephone answering and email support. These services cover voice and email interactions, tailored to support businesses in managing customer communications effectively.
Capabilities
Inbound Customer Support
Email Support
Live Chat & Messaging Support
Market & Competitive Intelligence
Industries Served
The company serves clients in retail and healthcare. It has experience supporting small and medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Call Management is known for its 24/7 availability and commitment to professionalism, offering clients reliable support at all times. Its approach includes valuing staff as the biggest asset, contributing to high retention rates and expert representation of client brands.
Delivery Footprint
Headquartered in Dublin, Ireland, the company operates using an onshore delivery model. It serves clients across various sectors, with teams working in a dedicated environment to meet client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Call Management
?
Call Management specializes in delivering customer experience and contact center solutions, focusing primarily on inbound customer support. Their offerings extend to email support, live chat and messaging support, as well as market and competitive intelligence services. This comprehensive suite of services is designed to help businesses manage and enhance their customer communications effectively.
What additional services does
Call Management
provide?
When was
Call Management
founded?
Established in 2001, Call Management has been in operation for over 22 years. Since its inception, the company has dedicated itself to providing top-notch customer service solutions, adapting to the evolving needs of its clients in a competitive landscape.
What industry verticals does
Call Management
serve?
Call Management primarily serves two key industries: Retail & e-Commerce and Healthcare & Life Sciences. This focus allows them to tailor their services to meet the specific demands and challenges faced by businesses in these sectors.
What delivery model does
Call Management
offer?
Call Management employs an onshore delivery model, meaning that their services are provided from within the country, specifically Ireland. This approach ensures that clients receive localized support and benefits from a team that understands the nuances of the market, enhancing communication and service quality.
How many employees and/or seats does
Call Management
have?
Call Management operates with a small team, comprising between 1 to 10 employees. This size allows for a personalized approach to customer service, ensuring that each interaction is handled with care and professionalism.
Can
Call Management
be considered a good service provider for startups?
While Call Management's services may be beneficial to startups, particularly those in the retail and healthcare sectors, their small team size might limit the scalability required for rapidly growing businesses. Startups looking for personalized service and a dedicated approach may find value in Call Management, especially if they require high-quality customer support without the need for extensive resources.
Can
Call Management
be considered a good service provider for SMBs?
Call Management is particularly well-suited for small and medium-sized businesses. Their extensive experience in providing tailored customer support solutions enables them to cater effectively to the unique needs of SMBs. With a focus on flexibility and scalability, they can adapt their services as their clients grow, making them a valuable partner for businesses looking to enhance their customer interactions.
Can
Call Management
be considered a good service provider for enterprises?
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