Call Gurus
Customer Experience and Contact Center
The Call Gurus is a BPO company that provides customer experience and contact center services for various industries, known for its bilingual workforce and commitment to genuine customer interactions.
Size
201-500
Private
Mission
To redefine customer experiences through genuine interactions that create connections and fuel business growth.
About
The Call Gurus offers customer experience and contact center services along with lead generation and appointment scheduling for clients in diverse sectors. The company operates using a nearshore model and supports businesses in the U.S. and Latin America.
It is recognized for its innovative approach to customer support, with a team of over 300 bilingual agents dedicated to building meaningful relationships with customers.
Services
The Call Gurus provides customer experience and contact center services supported by lead generation and appointment scheduling. These services include inbound customer support, outbound telesales, and social media customer care, tailored to enhance client engagement and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in various industries, leveraging its expertise to support businesses with services aligned to their specific needs. It has experience working with companies that require effective customer relationship management and proactive support solutions.
Unique Stregths
The Call Gurus is known for its commitment to redefining customer experiences through genuine interactions, offering clients a culturally attuned and accent-neutral team. Its approach includes assembling dedicated teams that act as a natural extension of the client's business, ensuring consistent and high-quality service delivery.
Delivery Footprint
Headquartered in Phoenix, Arizona, the company operates using a nearshore delivery model with additional operations in Guadalajara, Mexico. It serves clients across North America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Call Gurus
?
Call Gurus specializes in customer experience and contact center services, offering a comprehensive range of solutions designed to enhance client engagement and operational efficiency. Their services encompass inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, lead research and list building, as well as appointment setting, all tailored to meet the diverse needs of businesses across various sectors.
What additional services does
Call Gurus
provide?
When was
Call Gurus
founded?
Established in 2017, Call Gurus has built a reputation over the past seven years for delivering high-quality customer experience solutions. The company was founded with the vision of transforming customer interactions into meaningful relationships that drive business growth.
What industry verticals does
Call Gurus
serve?
What delivery model does
Call Gurus
offer?
How many employees and/or seats does
Call Gurus
have?
Call Gurus boasts a robust workforce of between 201 and 500 employees, comprising a dedicated team of over 300 bilingual agents. This size allows them to maintain a high level of service quality while adapting to the demands of their diverse clientele.
Can
Call Gurus
be considered a good service provider for startups?
For startups, Call Insight can be a valuable service provider, particularly if they are looking to establish a robust customer support framework from the outset. Their range of services, such as inbound support and live chat, can help startups efficiently manage customer interactions as they scale. Additionally, the offshore delivery model allows startups to access high-quality services without the overhead of an in-house team.
Can
Call Gurus
be considered a good service provider for SMBs?
Call Gurus is well-suited for small and medium businesses looking for scalable customer support solutions. Their diverse range of services and commitment to building genuine customer relationships allow SMBs to enhance their operational capabilities while focusing on growth. The company’s adaptability and culturally attuned teams make it an appealing choice for businesses aiming to improve client engagement and retention.
Can
Call Gurus
be considered a good service provider for enterprises?
While Call Gurus is primarily positioned to support SMBs and startups, they also have the capacity to cater to enterprises and larger companies. Their recognition on the Inc 5000 list indicates a solid reputation for reliability and performance. However, enterprises may need to assess their specific requirements against the company's service offerings to ensure alignment with more complex needs and expectations.
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