Call Experts
Customer Experience and Contact Center
Call Experts is a family-owned BPO company that provides customer experience and contact center solutions for real estate and property management, known for its exceptional customer service and non-offshoring policy.
Size
51-200
Private
Mission
About
Call Experts offers customer experience and contact center solutions along with inbound customer support, lead research, appointment setting, and multilingual support for clients in real estate and property management. The company operates using an onshore delivery model and supports U.S.-based businesses.
It is recognized for its awards in call handling excellence and workplace culture, with a significant growth rate of 129% over the past three years.
Services
Call Experts provides customer experience and contact center solutions supported by inbound customer support, lead research, appointment setting, and multilingual support. These services cover various communication channels and are tailored to support client needs in effective customer engagement and lead management.
Capabilities
Inbound Customer Support
Lead Research & List Building
Appointment Setting
Multilingual Support
Industries Served
The company serves clients in real estate and property management. It has experience supporting professionals in these sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Call Experts is known for its exceptional customer service and commitment to a non-offshoring policy, offering clients a reliable and consistent service experience. Its approach includes a focus on kindness and professionalism, ensuring a caring work environment that translates into high-quality service delivery.
Delivery Footprint
Headquartered in Charleston, South Carolina, the company operates using an onshore delivery model. It serves clients across the East Coast, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Real Estate & Property Management
Non-Profit & NGOs
Clients
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What's the main service provided by
Call Experts
?
Call Experts specializes in providing customer experience and contact center solutions. Their primary offerings include inbound customer support, lead research and list building, appointment setting, and multilingual support. These services are designed to enhance client engagement and effectively manage leads across various communication channels.
What additional services does
Call Experts
provide?
When was
Call Experts
founded?
Call Experts was established in 1982, marking over 41 years of dedicated service in the customer support industry. Since its inception, the company has evolved to meet the changing needs of its clients while maintaining a strong reputation for quality and reliability.
What industry verticals does
Call Experts
serve?
Call Experts focuses on serving clients within the Real Estate & Property Management and Non-Profit & NGOs sectors. Their expertise in these industries enables them to offer tailored services that address the specific needs and challenges faced by professionals in these fields.
What delivery model does
Call Experts
offer?
Call Experts operates using an onshore delivery model, meaning that their services are provided from within the country, specifically from their headquarters in Charleston, South Carolina. This approach allows them to maintain high-quality standards and effective communication with clients. They also utilize nearshore capabilities, providing flexibility and accessibility for businesses located along the East Coast.
How many employees and/or seats does
Call Experts
have?
Call Experts has a workforce ranging between 51 and 200 employees. This size allows the company to maintain a personalized service approach while still being agile enough to adapt to client needs and market changes.
Can
Call Experts
be considered a good service provider for startups?
Call Experts could be a valuable service provider for startups, especially those within the real estate and property management sectors. Their focus on customer experience and flexible service offerings can help new businesses establish a strong foundation for customer engagement. With a dedicated team and a commitment to quality, they can support startups in effectively managing their customer interactions and lead generation efforts.
Can
Call Experts
be considered a good service provider for SMBs?
Call Experts is well-positioned to support small and medium businesses, particularly thanks to their scalable services and a strong emphasis on customer experience. Their ability to provide tailored solutions, including inbound customer support and appointment setting, makes them an excellent choice for SMBs looking to enhance their operational efficiency and customer engagement strategies.
Can
Call Experts
be considered a good service provider for enterprises?
While Call Experts has the capabilities to support larger organizations, their focus on personalized service and an onshore delivery model may make them more suitable for small to medium businesses rather than enterprises with extensive and complex needs. However, their proven track record in customer service and commitment to high-quality support can still appeal to larger companies seeking dependable, focused assistance in customer experience management.
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