Call Centre Contactcall
Shared-Services Transformation
CCA Global Partners is a mission-driven cooperative organization that provides shared-services transformation for retail and e-commerce, known for empowering independent, family-owned businesses to thrive against corporate giants.
Size
11-50
Private
1m-10m
Mission
To provide independent entrepreneurs and business owners with the scale, resources, and innovation needed to compete effectively and grow sustainably.
About
CCA Global Partners offers shared-services transformation along with collective procurement and national services for clients in retail and e-commerce. The company operates using an onshore model and supports independent, family-owned businesses across North America.
It is recognized for its people-first philosophy, with a strong focus on community support and enabling local businesses to maintain their unique identities while benefiting from collective resources.
Services
CCA Global Partners provides shared-services transformation supported by collective procurement and national services. These services cover operational efficiency and cost-saving programs, tailored to support independent business owners in their growth and competitive strategies.
Capabilities
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Industries Served
The company serves clients in retail and e-commerce. It has experience supporting independent, family-owned businesses with services aligned to their unique operational needs and community-focused values.
Unique Stregths
CCA Global Partners is known for its commitment to empowering local businesses, offering clients access to collective purchasing power and innovative resources. Its approach includes a collaborative network that fosters mutual success and community support, ensuring that independent stores can thrive in a competitive marketplace.
Delivery Footprint
Headquartered in Manchester, New Hampshire, the company operates using an onshore delivery model. It serves clients across North America, with teams dedicated to providing tailored support to independent business owners.
Certifications
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Verticals
Retail & e-Commerce
Non-Profit & NGOs
Clients
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What's the main service provided by
Call Centre Contactcall
?
Call Centre Contactcall specializes in shared-services transformation, which is designed to enhance operational efficiency and support businesses in their competitive strategies. With an emphasis on collective procurement and national services, they cater to the unique needs of independent business owners, ensuring that they can thrive in a challenging market landscape.
What additional services does
Call Centre Contactcall
provide?
When was
Call Centre Contactcall
founded?
Call Centre Contactcall was established in 2014, marking nearly a decade of service in the business process outsourcing sector. Since its inception, the company has focused on providing valuable support to independent entrepreneurs and business owners, helping them grow sustainably and effectively.
What industry verticals does
Call Centre Contactcall
serve?
The company serves a diverse range of industries, primarily focusing on Retail & e-Commerce and Non-Profit & NGOs. This specialization allows Call Centre Contactcall to tailor its services to meet the specific operational needs and community-oriented values of these sectors.
What delivery model does
Call Centre Contactcall
offer?
Call Centre Contactcall utilizes an onshore delivery model, which means that services are provided from within the same country as the client. This approach offers benefits such as easier communication, a better understanding of local markets, and enhanced collaboration, allowing the company to support its clients more effectively.
How many employees and/or seats does
Call Centre Contactcall
have?
Call Centre Contactcall currently has a small team of between 11 and 50 employees. This size allows for a tight-knit, agile workforce that can respond quickly to client needs while maintaining a personalized approach to service delivery.
Can
Call Centre Contactcall
be considered a good service provider for startups?
Can
Call Centre Contactcall
be considered a good service provider for SMBs?
Call Centre Contactcall is well-equipped to serve small and medium-sized businesses. With their emphasis on operational efficiency and cost-saving programs, they can help SMBs navigate competitive landscapes while maintaining their unique identities. The company's supportive approach and tailored services make them a valuable partner for businesses aiming for sustainable growth and increased market presence.
Can
Call Centre Contactcall
be considered a good service provider for enterprises?
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