Call Centers Operations Cco
Customer Experience and Contact Center
The Centers for Medicare & Medicaid Services (CMS) is a federal agency that provides customer experience and contact center support for healthcare and government services, known for its commitment to improving quality and access to health care.
Size
5K-10K
Private
10m-50m
Mission
To improve the quality, equity, and outcomes of the health care system while providing access to high-quality care at lower costs.
About
The Centers for Medicare & Medicaid Services (CMS) offers customer experience and contact center support along with inbound customer support, live chat & messaging support, and email support for clients in healthcare and government sectors. The company operates using an onshore model and supports a wide range of beneficiaries and stakeholders.
It is recognized for its pivotal role in overseeing public health insurance programs, with a focus on quality, equity, and cost-effectiveness in the U.S. healthcare landscape.
Services
The Centers for Medicare & Medicaid Services (CMS) provides customer experience and contact center support, supported by inbound customer support, live chat & messaging support, and email support. These services cover multiple channels, including telephone and web chat, and are tailored to support inquiries related to Medicare, Medicaid, and the Health Insurance Marketplace.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare and government sectors. It has experience supporting a diverse range of beneficiaries and stakeholders with services aligned to the specific needs of public health insurance programs.
Unique Stregths
CMS is known for its commitment to improving quality and access to health care, offering clients a comprehensive approach to managing health coverage for millions of Americans. Its operational practices include developing policies and overseeing providers to ensure integrity and effectiveness across its programs.
Delivery Footprint
Headquartered in Baltimore, MD, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing extensive support to beneficiaries and stakeholders.
Certifications
ISO 27001:2013
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
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What's the main service provided by
Call Centers Operations Cco
?
Call Centers Operations Cco specializes in enhancing customer experience and providing comprehensive contact center solutions. Their primary services include inbound customer support, live chat and messaging support, and email support, ensuring that clients receive assistance across multiple communication channels. This focus is particularly tailored for the healthcare and government sectors, helping organizations manage queries related to health insurance programs effectively.
What additional services does
Call Centers Operations Cco
provide?
When was
Call Centers Operations Cco
founded?
Established in 1977, Call Centers Operations Cco has been in operation for over 46 years. Since its inception, the company has evolved to become a trusted provider of customer support services, particularly within the healthcare and public sectors.
What industry verticals does
Call Centers Operations Cco
serve?
Call Centers Operations Cco serves primarily in the Healthcare & Life Sciences and Government & Public Sector industries. Their specialized services cater to the unique needs of these sectors, supporting a diverse range of beneficiaries and stakeholders.
What delivery model does
Call Centers Operations Cco
offer?
Call Centers Operations Cco employs an onshore delivery model, meaning that their services are provided from within the same country as the clients they serve. This approach allows for closer communication and collaboration, ensuring that the needs of clients and their customers are met with greater efficiency and effectiveness.
How many employees and/or seats does
Call Centers Operations Cco
have?
The company boasts a workforce of between 5,000 and 10,000 employees, reflecting a significant capacity to handle a wide array of customer support needs. This size enables Call Centers Operations Cco to offer robust services and maintain high standards in customer interactions.
Can
Call Centers Operations Cco
be considered a good service provider for startups?
Call Centre Contactcall can be a suitable service provider for startups, particularly those in the retail and e-commerce sectors. Their focus on shared-services transformation and community support can provide emerging businesses with the resources and innovative solutions needed to establish themselves effectively in the market. Additionally, their onshore delivery model facilitates close collaboration, which is crucial for startups looking to grow sustainably.
Can
Call Centers Operations Cco
be considered a good service provider for SMBs?
Call Centers Operations Cco can be a viable service provider for small and medium businesses, particularly those within the healthcare and government sectors. Their extensive experience in customer support, combined with a flexible service portfolio, allows them to adapt to the specific needs of SMBs, providing essential support as these businesses grow and scale.
Can
Call Centers Operations Cco
be considered a good service provider for enterprises?
With a solid workforce and a commitment to quality evidenced by their ISO 27001:2013 certification, Call Centers Operations Cco positions itself as a reliable partner for enterprise-level organizations. Their extensive experience in managing complex customer interactions and their onshore delivery model make them well-suited to handle the sophisticated needs of large companies, ensuring consistent and high-quality service.
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