Call Center Systems
Customer Experience and Contact Center
RingCentral is a cloud communications leader that provides customer experience and contact center solutions for retail, banking, financial services, and technology sectors, known for its innovative AI-powered communication tools.
Size
5K-10K
Public
over-1b
Mission
About
RingCentral offers customer experience and contact center solutions along with CX consulting, journey mapping, and analytics for clients in retail, banking, financial services, and technology. The company operates using a cloud-based model and supports a diverse range of businesses from small enterprises to Fortune 1000 companies.
It is recognized for its commitment to excellence and reliability, with a highly secure infrastructure that ensures 99.999% availability, empowering businesses to enhance their communication and customer interactions.
Services
RingCentral provides customer experience and contact center solutions supported by CX consulting, journey mapping, and analytics. These services cover voice, video, and text communication, and are tailored to support businesses in enhancing customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, banking, financial services, and technology. It has experience supporting a wide range of businesses, from small startups to large enterprises, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
RingCentral is known for its innovation-driven approach, offering clients AI-powered communication solutions that enhance customer experience. Its commitment to customer-first values ensures that every service is designed to meet client needs, backed by a reliable infrastructure that guarantees high availability and security.
Delivery Footprint
Headquartered in the United States, the company operates using a cloud-based delivery model. It serves clients across 46 countries, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Clients
Canada
What's the main service provided by
Call Center Systems
?
Call Center Systems specializes in customer experience and contact center solutions. Their offerings include CX consulting and journey mapping, as well as analytics focused on voice-of-customer (VOC) insights, customer, and marketing analytics. This comprehensive suite is designed to enhance client interactions and operational efficiency across various communication channels, including voice, video, and text.
What additional services does
Call Center Systems
provide?
When was
Call Center Systems
founded?
Call Center Systems was founded in 2003, making it over 20 years old as of 2024. Since its establishment, the company has grown significantly and has made a substantial impact in the customer experience and contact center industry.
What industry verticals does
Call Center Systems
serve?
Call Center Systems primarily serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, and Technology & SaaS. This broad spectrum allows them to tailor their services to meet the specific needs of various sectors.
What delivery model does
Call Center Systems
offer?
How many employees and/or seats does
Call Center Systems
have?
Call Center Systems has a workforce ranging from 5,000 to 10,000 employees. This substantial team enables them to manage a wide variety of client needs and deliver high-quality services effectively.
Can
Call Center Systems
be considered a good service provider for startups?
Can
Call Center Systems
be considered a good service provider for SMBs?
For small and medium businesses, Call Center Systems offers a strong value proposition. Their extensive service portfolio and experience in diverse industries position them well to support SMB growth and operational scalability. With tailored solutions designed to improve customer engagement, they provide the flexibility required by smaller enterprises to thrive in competitive markets.
Can
Call Center Systems
be considered a good service provider for enterprises?
Call Center Systems is well-suited for large enterprises and corporations, supported by their substantial workforce and a proven track record. Their recognition as a World Economic Forum Technology Pioneer by Gartner underscores their commitment to innovation and reliability. With a highly secure infrastructure ensuring 99.999% availability, they deliver sophisticated solutions that can meet the complex demands of large organizations.
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