Call Center Systems
Customer Experience and Contact Center
Call Center Systems (CCS) is an onshore BPO provider that delivers customer experience and contact center solutions for healthcare, finance, education, and e-commerce, known for its 24/7 service availability and tailored support.
Size
1-10
Private
Mission
About
Call Center Systems (CCS) offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and technical support for clients in healthcare, banking, education, and e-commerce. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its 24/7 service availability, with a dedicated team focused on delivering high-quality customer interactions and operational efficiency.
Services
Call Center Systems (CCS) provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and technical support. These services cover various channels including voice, email, and live chat, and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Procurement Administration
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Employee Helpdesk
Learning & Development Support
HRIS Management
Performance & Compensation Analytics
Industries Served
The company serves clients in healthcare, banking and financial services, education, retail, and e-commerce. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
CCS is known for its onshore delivery model, offering clients 24/7 service availability and a focus on quality assurance. Its approach includes continuous monitoring and performance analytics, which help deliver consistency and reliability in customer interactions.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across various U.S. time zones, with teams dedicated to ensuring seamless communication and support tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Education & EdTech
Retail & e-Commerce
Telecommunications & Media
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Call Center Systems
?
Call Center Systems specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus includes inbound customer support, outbound telesales, and technical support, ensuring that clients receive tailored assistance through various channels such as voice, email, and live chat. Additional services offered encompass CX consulting, quality assurance, voice-of-customer analytics, and more, designed to enhance customer engagement and operational efficiencies.
What additional services does
Call Center Systems
provide?
When was
Call Center Systems
founded?
Call Center Systems was established in 2017, marking its entry into the industry as a dedicated provider of customer experience solutions. As of 2024, the company has been in operation for seven years, building a reputation for delivering high-quality support and operational effectiveness in various sectors.
What industry verticals does
Call Center Systems
serve?
Call Center Systems serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Education & EdTech, Retail & e-Commerce, Telecommunications & Media, and Logistics, Transport & Supply-Chain. This broad industry focus allows them to tailor their services to meet the specific needs and challenges faced by clients across these sectors.
What delivery model does
Call Center Systems
offer?
Call Center Systems operates using an onshore delivery model, meaning that all services are provided from within the United States. This approach ensures closer communication and alignment with U.S.-based clients, enhancing the quality of customer interactions. Onshore delivery typically results in faster response times and a better understanding of the local market needs.
How many employees and/or seats does
Call Center Systems
have?
Call Center Systems employs a small team, with a workforce size ranging from one to ten employees. This compact structure allows for a high degree of agility and personalized service, which can be particularly beneficial for clients seeking dedicated support.
Can
Call Center Systems
be considered a good service provider for startups?
Call Center Systems can be a viable service provider for startups, particularly due to its flexible service offerings and commitment to personalized support. With a small team, they can provide dedicated attention to early-stage companies, helping them to establish effective customer engagement strategies. Their focus on quality assurance and operational efficiency can aid startups in building a strong foundation for growth.
Can
Call Center Systems
be considered a good service provider for SMBs?
For small and medium businesses, Call Center Systems presents a strong option thanks to its scalable service portfolio and onshore delivery model. Their ability to offer tailored solutions in various industries allows SMBs to enhance customer satisfaction and operational effectiveness without the burden of managing large-scale operations themselves. The emphasis on quality and responsiveness aligns well with the dynamic needs of growing businesses.
Can
Call Center Systems
be considered a good service provider for enterprises?
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