Call Center Services International
Customer Experience and Contact Center
Coordinated Care Services, Inc. (CCSI) is a well-established BPO firm that provides customer experience and contact center solutions for vulnerable populations, known for its commitment to innovation and integrated support systems.
Size
5K-10K
Private
50m-100m
Mission
To enhance health outcomes through coordinated care services and innovation.
About
Coordinated Care Services, Inc. (CCSI) offers customer experience and contact center solutions along with multilingual support for clients in health and social services. The company operates using a nearshore model and supports organizations requiring coordinated care services.
It is recognized for its strong history of impact in care coordination, with a focus on improving health outcomes through innovative service management and community engagement.
Services
Coordinated Care Services, Inc. (CCSI) provides customer experience and contact center solutions, supported by inbound customer support and outbound telesales services. These services include multilingual support, tailored to meet the needs of vulnerable populations requiring coordinated care across health and social services.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in health and social services. It has experience supporting organizations that focus on improving access and quality of care, ensuring that services align with the unique needs of their client base.
Unique Stregths
CCSI is known for its commitment to innovation and community engagement, offering clients a strong legacy of service and measurable positive outcomes in health care coordination. Its approach includes a focus on integrated support systems that enhance service delivery and client satisfaction.
Delivery Footprint
Headquartered in Rochester, New York, the company operates using a nearshore delivery model, strategically utilizing a bilingual workforce located in Mexico. It serves clients across the U.S. and Latin America, ensuring seamless integration with client operations.
Certifications
ISO/IEC 20000-1:2011
PCI DSS
Verticals
No items found.
Clients
KFC
Qatar Airways
What's the main service provided by
Call Center Services International
?
Call Center Services International specializes in delivering customer experience and contact center solutions. Their primary services include inbound customer support, outbound telesales and retention, and multilingual support, which are particularly tailored to serve vulnerable populations in the health and social services sectors. This comprehensive service offering ensures that clients receive the necessary assistance to meet their unique needs, enhancing overall customer satisfaction.
What additional services does
Call Center Services International
provide?
When was
Call Center Services International
founded?
Established in 2008, Call Center Services International has been operating for approximately 16 years. Over this time, the company has built a solid reputation in providing innovative customer experience solutions within the health and social services industries.
What industry verticals does
Call Center Services International
serve?
What delivery model does
Call Center Services International
offer?
Call Center Services International employs a nearshore delivery model, meaning they strategically utilize a workforce located in Mexico to support their operations. This approach allows the company to provide high-quality services with the benefits of proximity, ensuring effective communication and integration with clients based across the U.S. and Latin America.
How many employees and/or seats does
Call Center Services International
have?
Call Center Services International boasts a robust workforce, employing between 5,000 to 10,000 individuals. This sizable team enables the company to effectively manage a wide range of client needs and adapt to varying service demands within the customer experience landscape.
Can
Call Center Services International
be considered a good service provider for startups?
Call Center Systems can be a beneficial partner for startups, particularly those looking for scalable customer experience solutions. With a flexible, cloud-based delivery model, the company can adapt its services to fit the evolving needs of emerging businesses, allowing startups to enhance their customer interactions without overwhelming initial costs.
Can
Call Center Services International
be considered a good service provider for SMBs?
Call Center Services International can be a suitable service provider for small and medium businesses, particularly those in the health and social services sectors. Their scalable service offerings, including multilingual support and customer care solutions, align well with the needs of SMBs looking to enhance their customer interactions. The company's commitment to innovation and community engagement further supports the growth objectives of smaller organizations.
Can
Call Center Services International
be considered a good service provider for enterprises?
For enterprises and large organizations, Call Center Services International presents a strong case as a reliable service provider. With a comprehensive array of services, experienced workforce, and recognized certifications such as ISO/IEC 20000-1:2011 and PCI DSS, they are well-equipped to handle the sophisticated demands of larger clients. Their nearshore delivery model also ensures efficient service while maintaining high standards of quality and client satisfaction.
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