Call Center Pros
Customer Experience and Contact Center
Call Center Pros is a Florida-based outsourcing firm that provides customer experience and contact center solutions for banking and financial services, known for its extensive experience and innovative cloud-based technology.
Size
201-500
Private
Mission
To make customer care accessible and effective through innovative technology and experienced personnel.
About
Call Center Pros offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and technical support for clients in banking and financial services. The company operates using a hybrid delivery model and supports businesses across the United States and the Dominican Republic.
It is recognized for its commitment to high engagement and exceptional service quality, with a strong foundation built on over 30 years of customer care experience.
Services
Call Center Pros provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and technical support. These services cover various channels and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in banking and financial services. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements, ensuring adaptability and effectiveness in customer interactions.
Unique Stregths
Call Center Pros is known for its innovative use of cloud computing technology, offering clients affordable and superior outsourcing solutions. Its approach includes deep client engagement and a commitment to service excellence, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Boca Raton, Florida, the company operates using a hybrid delivery model. It serves clients across the United States and the Dominican Republic, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Call Center Pros
?
Call Center Pros specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, and technical support, all designed to enhance client engagement and satisfaction. With a focus on the banking and financial services sector, they tailor their services to meet the specific requirements of their clients, ensuring effective customer interactions across various channels.
What additional services does
Call Center Pros
provide?
When was
Call Center Pros
founded?
Call Center Pros was established in 2012, marking over a decade of dedicated service in the customer care industry. Since its inception, the company has built a robust foundation, leveraging over 30 years of cumulative experience in customer service to provide high-quality solutions to its clients.
What industry verticals does
Call Center Pros
serve?
The primary industry served by Call Center Pros is Banking & Financial Services. With a portfolio that includes supporting Fortune 500 companies, they ensure their services are well-aligned with the unique demands and expectations of this sector, particularly in handling customer interactions with precision and care.
What delivery model does
Call Center Pros
offer?
Call Center Pros employs a hybrid delivery model, which encompasses onshore, nearshore, offshore, and a multi-shore mix. This approach allows them to optimize their services by utilizing various geographical locations, which helps in balancing cost-effectiveness with quality. Onshore refers to services delivered from the same country as the client, nearshore involves neighboring countries, and offshore means services provided from a distant location, all designed to meet diverse client needs efficiently.
How many employees and/or seats does
Call Center Pros
have?
Call Center Pros has a workforce ranging between 201 and 500 employees. This size allows them to maintain a balance between personalized service and the capacity to scale operations as needed, ensuring they can effectively support their clients' customer care needs.
Can
Call Center Pros
be considered a good service provider for startups?
While Call Center Services International has a strong service portfolio, their extensive scale and focus on health and social services may not make them the ideal partner for startups. Startups often require flexible, cost-effective solutions that can adapt quickly to changing needs, and while CCSI offers high-quality services, their size may limit their ability to provide the personalized attention that many startups seek.
Can
Call Center Pros
be considered a good service provider for SMBs?
Call Center Pros is well-positioned to support small and medium businesses (SMBs) due to its scalable service offerings and extensive experience in customer care. Their ability to deliver tailored solutions can help SMBs enhance customer engagement and satisfaction, facilitating growth and flexibility as these businesses expand.
Can
Call Center Pros
be considered a good service provider for enterprises?
Call Center Pros is an excellent choice for enterprises and large companies, particularly within the banking and financial services sectors. Their significant experience with Fortune 500 clients, alongside a robust delivery model, positions them as a reliable partner capable of meeting the sophisticated needs of large organizations. Their commitment to high engagement levels and service excellence ensures that enterprises can trust Call Center Pros to handle complex customer interactions effectively.
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