Call Center Pros
Customer Experience and Contact Center
Call Center Pros is a full-service BPO provider that delivers customer experience and contact center solutions for telecommunications, retail, healthcare, and financial services, known for its innovative use of cloud technology.
Size
51-200
Private
Mission
To provide businesses with alternative and affordable outsourcing solutions that leverage the latest technology.
About
Call Center Pros offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in telecommunications, retail, healthcare, and financial services. The company operates using a hybrid delivery model and supports a diverse range of businesses from startups to international corporations.
It is recognized for its comprehensive outsourcing solutions, with a focus on enhancing operational efficiency and delivering superior customer service.
Services
Call Center Pros provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover various channels including voice, email, and chat, and are tailored to support client needs such as technical assistance and order management.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in telecommunications, retail, healthcare, and financial services. It has experience supporting a diverse portfolio of clients, ranging from small businesses to international corporations, with services aligned to industry-specific requirements.
Unique Stregths
Call Center Pros is known for its innovative use of cloud technology, offering clients enhanced operational efficiency and cost-effective solutions. Its approach includes proactive customer engagement strategies, which help deliver consistent results and maximize customer lifetime value.
Delivery Footprint
Headquartered in Boca Raton, Florida, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Healthcare & Life Sciences
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Call Center Pros
?
Call Center Pros specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus is on inbound customer support, outbound telesales, and retention. Additionally, they provide technical support at both Tier 1 and Tier 2 levels, as well as order management and fulfillment services. This diverse range of offerings ensures that they can meet various client needs across multiple communication channels, including voice, email, and chat.
What additional services does
Call Center Pros
provide?
When was
Call Center Pros
founded?
Call Center Pros was established in 2012, marking over a decade of service in the outsourcing industry as of 2024. Since its inception, the company has been dedicated to providing innovative and affordable solutions that enhance customer interactions for its clients.
What industry verticals does
Call Center Pros
serve?
Call Center Pros serves a wide array of industries, specifically focusing on Telecommunications & Media, Retail & e-Commerce, Healthcare & Life Sciences, and Banking & Financial Services. This diverse industry focus allows the company to tailor its services to meet the unique needs of each sector effectively.
What delivery model does
Call Center Pros
offer?
Call Center Pros employs a hybrid delivery model, which combines onshore, offshore, and multi-shore approaches. Onshore services are provided within the same country as the client, promoting closer collaboration, while offshore services allow for cost-effective solutions from different regions. The hybrid approach enables flexibility, ensuring that the company can adapt to the specific demands of its clients, whether they require localized support or a more global reach.
How many employees and/or seats does
Call Center Pros
have?
Call Center Pros employs between 51 and 200 individuals, positioning itself as a medium-sized enterprise. This workforce size enables the company to maintain a balance between personalized service and operational efficiency, allowing for effective client engagement and support.
Can
Call Center Pros
be considered a good service provider for startups?
Call Center Pros can be a strong service provider for startups, particularly due to its flexible service offerings and hybrid delivery model. Startups often require adaptable solutions that can scale as their business grows, and Call Center Pros' diverse portfolio of inbound and outbound services can be tailored to meet these evolving needs. Additionally, their focus on leveraging technology for operational efficiency can help startups optimize their customer interactions from the outset.
Can
Call Center Pros
be considered a good service provider for SMBs?
Call Center Pros is well-suited to serve small and medium businesses (SMBs), as it offers scalable solutions that can grow alongside these organizations. The company’s extensive experience in various industries allows it to provide tailored support that aligns with the specific challenges SMBs face. With a commitment to enhancing customer engagement and operational efficiency, Call Center Pros can help SMBs establish a strong foundation for growth.
Can
Call Center Pros
be considered a good service provider for enterprises?
Call Center Pros is equipped to serve enterprises and large companies, offering a robust range of services designed to meet the complex needs of larger organizations. Their hybrid delivery model and experience across multiple industries make them a reliable partner for enterprises that require sophisticated solutions and consistent service quality. The company's focus on leveraging the latest technology also ensures that they can provide the efficiency and scalability needed by larger clients.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.