Call Center Project
Customer Experience and Contact Center
Call Center Projects is a leading integrated outsourcing company that provides customer experience and contact center solutions for banking, retail, and telecommunications, known for its ISO certification and extensive geographic reach.
Size
201-500
Private
Mission
About
Call Center Projects offers customer experience and contact center solutions along with technical support and client service management for clients in banking, retail, and telecommunications. The company operates using an offshore, nearshore, and hybrid delivery model and supports businesses across major Indian cities.
It is recognized for its commitment to quality management, with a strong focus on enhancing customer interactions and operational efficiency.
Services
Call Center Projects provides customer experience and contact center solutions, supported by technical assistance and client service management. These services include inbound customer support, outbound telesales and retention, technical support, billing and invoicing, and order management and fulfillment. Each solution is designed to enhance client operations and foster strong customer relationships.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Billing & Invoicing
Order Management & Fulfilment
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, and telecommunications and media. It has experience supporting diverse businesses with services tailored to industry-specific requirements and technology platforms.
Unique Stregths
Call Center Projects is known for its ISO-BMQR certification, reflecting its dedication to quality management standards. The company offers clients a flexible approach to call center setup, enabling businesses to establish their own operations with minimal requirements, ensuring consistency and reliability in service delivery.
Delivery Footprint
Headquartered in Chennai, India, the company operates using an offshore, nearshore, and hybrid delivery model. It serves clients across major Indian cities, with teams working in flexible environments to meet diverse client needs.
Certifications
ISO BMQR
Verticals
Banking & Financial Services
Retail & e-Commerce
Telecommunications & Media
Clients
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What's the main service provided by
Call Center Project
?
Call Center Projects specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as billing and invoicing, and order management and fulfillment. Each of these services is meticulously designed to improve client operations and strengthen customer relationships.
What additional services does
Call Center Project
provide?
When was
Call Center Project
founded?
Founded in 2008, Call Center Projects has been in operation for 16 years, establishing itself as a prominent player in the customer service industry. Since its inception, the company has focused on providing high-quality contact center solutions tailored to the needs of various businesses.
What industry verticals does
Call Center Project
serve?
Call Center Projects serves a diverse range of industries, including Banking & Financial Services, Retail & e-Commerce, and Telecommunications & Media. This broad industry focus allows the company to cater to unique business requirements and technology platforms, ensuring their solutions are relevant and effective.
What delivery model does
Call Center Project
offer?
Call Center Projects employs a flexible delivery model that includes offshore, nearshore, and hybrid approaches. Offshore services involve operations based in different countries, nearshore services are provided from neighboring countries, and hybrid methods combine both strategies. This versatility allows them to effectively meet diverse client needs while optimizing operational efficiency.
How many employees and/or seats does
Call Center Project
have?
Call Center Projects has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and scalability, ensuring they can adapt to varying client demands while delivering quality support.
Can
Call Center Project
be considered a good service provider for startups?
While Call Center Pros has a solid foundation in customer service, their extensive service portfolio and hybrid delivery model may make them a suitable partner for startups looking to establish a strong customer engagement strategy. However, startups should consider their specific needs and budget constraints, as the company primarily focuses on the banking and financial services sector and has a workforce that may be better suited for larger-scale operations.
Can
Call Center Project
be considered a good service provider for SMBs?
Call Center Projects is well-suited for small and medium-sized businesses, offering a range of services that can grow alongside these companies. Their ability to provide tailored solutions and a flexible delivery model ensures that SMBs can effectively manage customer interactions without committing to extensive resources upfront. This adaptability supports growth while maintaining a focus on quality service.
Can
Call Center Project
be considered a good service provider for enterprises?
While Call Center Projects is positioned to cater to enterprises, its strengths lie in providing reliable and sophisticated offerings that appeal to medium-sized businesses. The company's ISO BMQR certification demonstrates a commitment to quality management, which is essential for larger organizations seeking dependable service providers. Their hybrid delivery model also allows for scalability, which is crucial for enterprises looking to enhance customer experience while managing operational efficiencies.
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