Call Center Poland
Customer Experience and Contact Center
Ccp.Pl Sp. z o.o. is an offshore BPO provider that provides customer experience and contact center services for various industries, known for its multilingual support and 24/7 availability.
Size
51-200
Private
Mission
About
Ccp.Pl Sp. z o.o. offers customer experience and contact center services along with sales and lead-generation services for clients in telecommunications, IT, finance, healthcare, retail, travel, utilities, and insurance. The company operates using an offshore model and supports international clients from its base in Warsaw, Poland.
It is recognized for its multilingual capabilities, with services available in seventeen languages and a commitment to high-quality customer service.
Services
Ccp.Pl Sp. z o.o. provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, multilingual support, and technical support. These services cover various communication channels and are tailored to support client needs across different business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Sales Chat & Live Demonstrations
Lead Research & List Building
Data Collection & Survey Programming
Industries Served
The company serves clients in telecommunications, IT, finance, healthcare, retail, travel, utilities, and insurance. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ccp.Pl Sp. z o.o. is known for its multilingual support and 24/7 service availability, offering clients flexibility and responsiveness. Its approach includes utilizing advanced software and interactive communication tools, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working remotely to accommodate diverse client needs.
Certifications
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Verticals
Telecommunications & Media
Technology & SaaS
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Energy & Utilities
Insurance
Travel Hospitality & Leisure
Clients
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What's the main service provided by
Call Center Poland
?
Call Center Poland specializes in enhancing customer experiences and managing contact center operations. Their primary offerings include inbound customer support and outbound telesales, alongside multilingual support and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they provide services such as sales chat, live demonstrations, lead research, list building, and data collection, ensuring a comprehensive suite of solutions tailored to meet diverse client needs.
What additional services does
Call Center Poland
provide?
In addition to its core customer experience and contact center services, Call Center Poland also offers sales and lead-generation services. This extended portfolio enhances their ability to assist clients in driving business growth, providing essential support in various sales and marketing initiatives.
When was
Call Center Poland
founded?
Call Center Poland was established in 1996, marking over 27 years of experience in the business process outsourcing industry as of 2024. Since its inception, the company has evolved to become a key player in providing customer experience and contact center services, adapting to the changing demands of its clients across various sectors.
What industry verticals does
Call Center Poland
serve?
Call Center Poland serves a diverse array of industries, including Telecommunications & Media, Technology & SaaS, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Travel, Hospitality & Leisure, Energy & Utilities, and Insurance. This broad industry focus enables the company to cater to both B2B and B2C clients with tailored solutions that meet specific sector requirements.
What delivery model does
Call Center Poland
offer?
Call Center Poland operates using an offshore delivery model, meaning that the company provides its services from a location outside of its clients' primary markets, specifically from Poland. This approach allows for cost-effective operations while maintaining high-quality service delivery. By leveraging advanced technologies and a skilled workforce, the company ensures that it meets the varied needs of its international clientele.
How many employees and/or seats does
Call Center Poland
have?
Call Center Poland employs between 51 to 200 individuals, categorizing it as a small to medium-sized enterprise. This size allows for a flexible working environment, where teams can effectively collaborate and respond to client needs while maintaining personalized service levels.
Can
Call Center Poland
be considered a good service provider for startups?
Can
Call Center Poland
be considered a good service provider for SMBs?
Can
Call Center Poland
be considered a good service provider for enterprises?
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