Call Center Network Group
Customer Experience and Contact Center
The Call Center Group is an independent boutique search firm that provides executive search and staffing solutions for the call center and contact center industry, known for its deep industry expertise and personalized service.
Size
51-200
Private
10m-50m
Mission
About
The Call Center Group offers executive search and recruitment along with tailored staffing solutions for clients in the call center and contact center sectors. The company operates using an independent model and supports organizations seeking specialized management talent.
It is recognized for its extensive industry knowledge, with a commitment to delivering high-quality, responsive service that builds long-term relationships within the sector.
Services
The Call Center Group provides executive search and recruitment, supported by tailored staffing solutions. These services focus on placing professionals in middle and upper management roles, ensuring a high-quality match for both companies and candidates. Each solution is customized to meet the unique needs of clients in the call center and contact center industry.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Appointment Setting
Industries Served
The company serves clients exclusively in the call center and contact center sectors. It has experience supporting a range of organizations, from small firms to mid-sized enterprises, with services aligned to industry-specific requirements and challenges.
Unique Stregths
The Call Center Group is known for its specialized focus on the call center industry, offering clients deep insights and targeted recruitment strategies. Its approach includes personalized service and a commitment to understanding the unique challenges faced by organizations in this sector, helping to deliver consistent results.
Delivery Footprint
Headquartered in Beachwood, Ohio, the company operates as an independent firm. It serves clients across the United States, leveraging its extensive network and industry expertise to provide effective recruitment solutions tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Call Center Network Group
?
Call Center Network Group specializes in enhancing customer experience through comprehensive contact center solutions. Their primary focus is on customer support, which includes inbound assistance, outbound telesales, and retention services. They also offer multilingual support, technical assistance for both Tier 1 and Tier 2 issues, as well as appointment setting services, all tailored to meet the unique needs of each client.
What additional services does
Call Center Network Group
provide?
When was
Call Center Network Group
founded?
Established in the year 2000, Call Center Network Group has been operating for over two decades. Since its inception, the company has remained committed to providing exceptional recruitment and staffing solutions within the call center and contact center industry, demonstrating resilience and adaptability in a rapidly changing market.
What industry verticals does
Call Center Network Group
serve?
What delivery model does
Call Center Network Group
offer?
How many employees and/or seats does
Call Center Network Group
have?
Call Center Network Group employs between 51 and 200 professionals, allowing them to maintain a robust yet personalized approach to their services. This workforce size enables the company to effectively cater to the diverse needs of their clients while ensuring high-quality interactions and support.
Can
Call Center Network Group
be considered a good service provider for startups?
Call Center Network Group can be a viable service provider for startups, especially those in the call center sector. With their specialized recruitment services and tailored staffing solutions, they can help new businesses find the right management talent to navigate early-stage challenges. Their deep industry knowledge and commitment to personalized service can support startups in building a strong foundation as they grow.
Can
Call Center Network Group
be considered a good service provider for SMBs?
For small and medium businesses, Call Center Network Group presents a compelling option for recruitment and staffing needs. Their focused expertise in the call center industry allows them to provide customized solutions that align with the specific challenges faced by smaller organizations. Their ability to scale services as businesses grow ensures that SMBs can rely on them for ongoing support.
Can
Call Center Network Group
be considered a good service provider for enterprises?
While Call Center Network Group primarily caters to the call center and contact center sectors, their services can also be beneficial for larger enterprises seeking specialized management talent. Their extensive industry experience and personalized approach can assist large organizations in addressing complex staffing needs. However, companies with highly sophisticated requirements may want to consider additional options to ensure comprehensive service coverage.
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