Call Center Mall
Customer Experience and Contact Center
Call Center Mall S.A.S. is a strategic ally that provides customer experience and contact center solutions for healthcare, finance, and technology sectors, known for its bilingual workforce and advanced technology integration.
Size
11-50
Private
Mission
To enhance customer experience and operational efficiency for companies.
About
Call Center Mall S.A.S. offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multilingual support for clients in healthcare, banking, and technology. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its commitment to operational excellence, with over 15 years of industry experience and a client-centric approach that ensures high levels of customer satisfaction.
Services
Call Center Mall S.A.S. provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and multilingual support. These services cover voice and non-voice channels, tailored to support diverse client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, banking, and technology. It has experience supporting various sectors with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
Call Center Mall S.A.S. is known for its bilingual workforce and technology-driven solutions, offering clients advanced capabilities in customer service. Its approach includes leveraging AI and data analytics, which help deliver personalized experiences and operational efficiency at scale.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Call Center Mall
?
Call Center Mall specializes in enhancing customer experience through comprehensive contact center solutions. Their primary service offerings include inbound customer support and outbound telesales, along with multilingual support to cater to a diverse clientele. The company excels in technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, and email support. This extensive range ensures that they can effectively address various customer engagement needs for their clients.
What additional services does
Call Center Mall
provide?
When was
Call Center Mall
founded?
Established in 2014, Call Center Mall has been operating for approximately 10 years. Since its inception, the company has focused on providing exceptional customer experience and operational efficiency, evolving alongside the demands of the industry.
What industry verticals does
Call Center Mall
serve?
Call Center Mall serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS. Their expertise in these sectors enables them to tailor their services to meet the specific needs and challenges faced by clients within these verticals.
What delivery model does
Call Center Mall
offer?
Call Center Mall utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, primarily in North America. This approach allows for better communication, cultural alignment, and operational efficiency compared to offshore models, while still offering significant cost advantages.
How many employees and/or seats does
Call Center Mall
have?
Call Center Mall has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team that can provide personalized service while still being agile enough to adapt to client needs.
Can
Call Center Mall
be considered a good service provider for startups?
Call Center Mall can be a suitable service provider for startups, particularly due to its flexible service offerings and commitment to operational excellence. With a focus on customer experience, they can help startups establish a robust customer support system right from the beginning. Their nearshore delivery model further enhances their ability to provide responsive and culturally aligned services, which is crucial for new businesses looking to build strong customer relationships.
Can
Call Center Mall
be considered a good service provider for SMBs?
For small and medium businesses, Call Center Mall presents a strong option due to its scalable service offerings and experience in customer engagement. Their diverse portfolio, which includes inbound support and multilingual capabilities, allows SMBs to enhance their customer interactions without the need for extensive internal resources. The company's commitment to operational efficiency and customer satisfaction aligns well with the growth needs of SMBs, making them a valuable partner.
Can
Call Center Mall
be considered a good service provider for enterprises?
While Call Center Mall is well-equipped to serve small and medium businesses, it may not fully cater to the extensive needs of larger enterprises. The company’s size and service offerings are better suited for businesses that require more personalized support rather than the large-scale operations typically associated with enterprise-level clients. However, they do offer reliable services and a commitment to excellence that can benefit enterprises looking for specialized support in their customer experience initiatives.
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